What are the responsibilities and job description for the Production Support Analyst with Healthcare Remote - W2 position at eTek IT Services, Inc.?
Overview
The Production Support Analyst plays a pivotal role in ensuring the smooth operation of healthcare applications and systems. This remote position is essential to maintaining the quality of service provided to patients, healthcare providers, and administrative staff. The ideal candidate will be responsible for monitoring production environments, troubleshooting issues, and facilitating timely resolutions to minimize system downtime. Providing exceptional support, the analyst will bridge the gap between technical teams and end-users, ensuring that critical healthcare applications function efficiently. This role requires not only a strong technical aptitude but also a comprehensive understanding of healthcare processes and regulations. The Production Support Analyst will be part of a dedicated team working to enhance operational efficiency, respond to user-reported issues, and implement necessary updates to support ongoing digital healthcare transformations.
Key Responsibilities
- Monitor healthcare application performance and availability.
- Troubleshoot and resolve production issues in a timely manner.
- Collaborate with development teams to implement fixes and enhancements.
- Conduct root cause analysis for recurring problems.
- Ensure compliance with healthcare regulations and standards.
- Serve as a liaison between end-users and technical teams.
- Create and maintain comprehensive documentation of issues and resolutions.
- Assist in deploying application updates and patches.
- Participate in on-call support rotations as required.
- Provide training and support to end-users on application functionalities.
- Analyze system logs to identify potential issues.
- Develop and execute test plans for new features.
- Coordinate with IT teams to optimize system performance.
- Assist in the development of user requirement specifications.
- Track and report on key performance metrics of applications.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology or related field.
- 2 years of experience in a production support role.
- Strong experience with SQL and database querying.
- Knowledge of healthcare applications and industry standards.
- Proficiency in troubleshooting software and system issues.
- Excellent written and verbal communication skills.
- Ability to work under pressure and manage multiple priorities.
- Familiarity with incident management tracking tools.
- Basic understanding of server and network infrastructure.
- Experience with scripting for automation is a plus.
- Strong analytical skills and attention to detail.
- Ability to work independently and as part of a team.
- Knowledge of health information systems is a plus.
- Certification in ITIL or equivalent is favorable.
- Commitment to continuous learning and professional development.
- Availability to participate in off-hours support as needed.
