User Experience Researcher

Note: Candidates who are authorized to work in the US without sponsorship are encouraged to apply

Job Requirements

·         Meaningful Experiences

·         Conducted user research studies, including step-out or volunteer activities (e.g. generative and evaluative research)

·         Performed qualitative and quantitative research to inform design decisions

·         Synthesized observations into concise narratives and recommendations

·         Leveraged basic functionality of leading research software (e.g. SurveyMonkey, MaxQDA, Morae) to document findings



Expectations and Mindset



·         Commitment to keep up to date on design industry trends, improve skills, and share approaches with others

·         Motivation to build domain and technical knowledge to inform research decisions

·         Desire to leverage and expand upon existing research to improve experiences and influence design strategies

·         Teamwork and collaboration skills that support cross-disciplinary design teams



TASKS & RESPONSIBILITIES

·         Research and Communication

·         Perform research activities (e.g. interviews) to explore customer needs and inform design decisions

·         Conduct heuristic evaluations of vendor and internally-developed experiences to assess usability

·         Conduct research across multiple platforms and interfaces (e.g. desktop, web, physical spaces)

·         Synthesize quantitative and qualitative research findings into insights (e.g. personas, scenarios)

·         Present and advocate research findings and recommendations to internal teams and stakeholders



Strategy and Planning

·         Conduct user interviews to understand business goals and determine research approaches

·         Partner with research leads and business teams to coordinate research logistics (e.g. recruiting)

·         Assist in planning efforts based on business goals, research complexity, and personal capacity



People and Culture

·         Collaborate with internal design teams and customers to better understand their perspectives

·         Support activities to increase awareness of human-centered research approaches and practices