Business Support Staff Hospice

General Position Description:

The Business Support Staff is responsible for day to day team operations through assigned workflows processes. Supports the Hospice team by anticipating and responding to team processes related to scheduling, and complete, accurate, and timely flow of patient information. This includes, but is not limited to, patient visit scheduling, MD orders management, assigned workflow processes, and general clerical support to the Clinical Manager and assigned clinical Team functions. Responsible for keeping the flow of team processes organized to expedite communication and support policies and procedures that ensure smooth, continuous team operations. The Business Support Staff reports to the Hospice Administrator.

Role Expectations:

• Assists in all office functions and processes, including clerical, medical records, office machines, and payroll.
• Monitors assigned reports and follow up on unresolved discrepancies
• Provides communications to appropriate staff as directed.
• Receives, addresses, triages, and relays messages for assigned Team field staff (incoming faxes including physician orders, lab results, and care continuity documents)
• Facilitates maintaining, updating, and communicating visit schedules for clinicians.
• Medical and office supply ordering, stocking, inventory, etc.
• Work with Interdisciplinary Group/Team to ensure patient/family needs are met.
• Leading Interdisciplinary Group/Team meetings with physician for computer work, ensuring documentation is timely
• Data entry and use of Electronic Health Records for patient care and business operations, including staff scheduling.
• Ensures a timely, accurate, appropriate, and customer-service-assured flow of communication through excellence in reception and office telecommunication processes.
• Ability to maintain positive attitude when communicating with patients, staff and physicians
• Maintains adequate stock and ensures appropriate inventory control of all medical and office supplies, forms, educational materials, etc. to meet the immediate, short-term, long term and ongoing needs of the team
• Promotes the Hospice’s philosophy and administrative policies.
• Uses effective interpersonal relations and communication skills to ensure patient expectations are exceeded.
• Contributes operational results and compares them with established goals and objectives, working toward continuous improvement.
• Other duties as assigned by leadership.

Education and experience:

• Education: A high school graduate with experience in computer processing is preferred.
• Experience: Office experience is required; a healthcare environment is preferred. Experience in management of hospice operations, community resources, healthcare operations, and leadership preferred.
• Licensure: Not required.
• Skills: Working knowledge of community resources and Microsoft Office products
• Proven ability to supervise and direct professional and administrative personnel in a multi-site home health/hospice environment.
• Self-directed and motivated.
• Ability to establish and maintain effective working relationships with the Interdisciplinary Group/Team (IDG/T) and the community
• Ability to maintain confidential information.
• Knowledge of state and federal regulations.
• Transportation: Reliable transportation

Physical Requirements:

• Range of motion and mobility of self to include sitting, standing, walking, bending, stooping, squatting, kneeling, lifting, and reaching.
• Ability to communicate with patients, families, physicians, co-workers, and visitors to exchange accurate information regarding patient condition and health status. Ability to exchange and express information using language and communicate information effectively.
• Ability to hear the nature of sounds. Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
• Ability to make independent judgments and decisions. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
• Ability to monitor/assess performance of yourself, and others, and to make improvements or take corrective action.
• Ability to view the computer screen.
• Ability to perform mathematical calculations.
• Ability to review, assess, record, or type data quickly and accurately.
• Ability to determine resources needed to provide quality patient care.
• Ability to travel to office/support center locations as needed for education.

This description is a general statement of essential functions that must be performed regularly and continuously. It does not exclude other duties as assigned.