What are the responsibilities and job description for the Donor Correspondence Specialist position at Eternal Word Television Network, Inc.?
Donor Correspondence Specialist
Full-time, Irondale (Birmingham), AL. Not remote eligible.
HOW YOU WILL IMPACT THE BIG PICTURE :
As the Donor Correspondence Specialist, you will deliver excellent donor care through email or other written correspondence by appropriately answering questions, resolving issues, updating automatic donation schedules and taking written prayer requests for our benefactors.
WHAT YOU WILL DO :
Monitor, sort and triage the Mission Advancement email inbox and designated Mavro Connect workflows in a timely and appropriate manner.
Ensure donors are aware of various donation methods to EWTN.
Appropriately respond to donors' written inquiries.
Evaluate and resolve donor and donation issues, including but not limited to, making donations, making address changes, identifying duplicate accounts, removing donors from mailing lists and coding deceased benefactor accounts.
Appropriately decide when to escalate complex donor matters to management for resolution.
Participate in ongoing formation and education around excellence in donor care and philanthropy best practices.
Safeguard benefactor information and strictly maintain donor privacy.
Respectfully and appropriately route written prayer requests.
Occasionally be available during peak donor call traffic to assist in answering calls
ABOUT YOU :
You have a minimum of three years of customer service experience.
You are familiar with fundraising principles and best practices.
You are a practicing Catholic with demonstrated knowledge of the Catholic Faith and EWTN's mission.
You have a working knowledge of basic data entry skills and proficient computer skills in a Windows environment, including Microsoft Outlook, Word and Excel.
You possess excellent verbal communication skills, proper grammar, and a patient and helpful disposition.
You are patient, discerning & thoughtful in responding to donor correspondence & challenging situations.
You have solid time management skills and attention to detail.
You hold a Bachelor's degree in business / related field or equivalent training and work experience.
You are able to work an 8-hour shift five days per week between 7 am and 7 pm.
PREFERRED QUALIFICATIONS :
Experience with fundraising CRM's.
Bilingual in Spanish
WHAT YOU'LL LOVE ABOUT WORKING HERE :
We offer a career with purpose! Apply your God-given talents, knowing your contributions help advance EWTN's mission of sharing the Gospel with the world.
Family-oriented working environment. We value the importance of work / life balance, and welcome you as an EWTN family member, not just an employee.
Worship at work! Freedom to participate in daily Mass, Adoration, and prayer throughout your workday.
Competitive salary and comprehensive benefits package including Health, Dental, Vision, Life / Disability insurance and Retirement Savings Plan.
11 Paid Holidays and generous Paid Time Off program.
Tuition reimbursement for online continuing education and degree programs through our partnership with Catholic Distance University.
Ability to learn alongside legacy employees while bringing new ideas to the growing team!
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