What are the responsibilities and job description for the Head of Clinical Operations position at Eternal?

Job Title : Eternal Head of Clinical Operations

Location : Virtual (Headquarters in San Francisco, CA)

Reports to : Chief Medical Officer

Employment Type : Full-time

Start Date : 3 / 1 / 2025

About Eternal

Eternal is revolutionizing healthcare, redefining what it truly means to live well. Our mission is to empower athletes and health-minded individuals to achieve fuller, healthier, and more active lives. We combine cutting-edge diagnostics, expert insights, and personalized care to optimize health and performance. We are an early-stage, mission-driven organization looking to support avid athletes in connecting their sport / activity to their health and longevity. Join us in creating a culture of innovation and possibility where the pursuit of excellence is at the heart of everything we do.

Role Overview

We are hiring a Head of Clinical Operations to architect and scale Eternal's clinical infrastructure. This person will be the driving force behind our ability to deliver exceptional longevity and performance medicine at scale. This is a dynamic leadership role where you'll build the systems, processes, and teams that enable our clinical teams to provide outstanding care to our members. As Head of Clinical Operations, you'll be at the intersection of medicine and technology, working alongside our Chief Medical Officer, product teams, and engineers to create an innovative care delivery platform. As we are at an early stage, you will have the unique opportunity to shape the foundation of our clinical operations and define how we scale remarkable care. This is your chance to make a lasting impact on the future of longevity medicine by building the infrastructure that enables our clinicians to help members optimize their health and performance.

Key Responsibilities

Clinical Operations & Quality

Develop and implement Standard Operating Procedures (SOPs) and design new clinical care protocols in collaboration with the Chief Medical Officer
Build and optimize scalable systems for delivering remarkable care via telemedicine and in-person clinics
Ensure compliance with all federal and state healthcare regulations
Manage clinical team credentialing, licensing, and privileging processes

Technology & Partnerships

Work cross-functionally with medical, product, and engineering teams to design and implement clinical tools and workflows

Establish and manage relationships with diagnostic labs, imaging centers, and pharmacy networks

Optimize clinical documentation processes and electronic health record (EHR) systemsT

Team Leadership

Build and scale a high-performing clinical team to ensure adequate coverage for care delivery

Manage and track budget for clinical programs to generate reports for the executive team

Develop training programs and quality standards for clinical staff

Foster a culture of exceptional member care and evidence-based practice

Required Qualifications

3-5 years of experience in clinical operations leadership at a health-tech company

Proven track record of building and scaling clinical teams

Extensive experience with healthcare compliance, credentialing, and licensing requirements

Strong background in clinical product development and cross-functional collaboration

Deep understanding of telemedicine platforms and healthcare technology infrastructure

Comprehensive knowledge of healthcare regulatory frameworks

Demonstrated experience managing relationships with labs, imaging networks, and pharmacies

Excellence in project management and end-to-end execution

Preferred Qualifications

Clinical background (RN, NP, PA, or similar) preferred but not required

Experience in longevity medicine, functional medicine, or performance health

Start-up or high-growth company experience

Personal Qualities

Exceptional problem-solving and analytical skills

Strong leadership presence and ability to influence across organizations

Proven ability to operate in ambiguous, fast-paced environments

Passion for longevity medicine and improving healthcare delivery

Data-driven decision-making approach

Compensation :

135k - $150k compensation

Equity in an early stage startup

Unlimited PTO / Vacation

Full benefits package (medical, dental, vision)

401k

Fully remote

Salary : $135,000 - $150,000

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What are the responsibilities and job description for the Head of Clinical Operations position at Eternal?

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