Inside Sales Associate/Customer Service

Job Summary:

We are seeking a dynamic Sales Associate to join our team. The ideal candidate will have excellent communication skills and a passion for sales. This role involves assisting customers, processing transactions, and maintaining a positive shopping experience.

Qualifications

• Excellent oral and written communication skills
• Teamwork and positive, patient focused attitude
• Highly motivated and energetic with a naturally friendly and professional attitude
• Demonstrated ability to multi-task, detail oriented, and organized
• Ability to effectively communicate with patients, staff, and providers
• Outstanding interpersonal skills and works well with patients using tact and diplomacy
• Takes direction well and able to implement given direction
• Ability to work independently or within a group setting
• Minimum: one year customer service experience
• Excellent computer skills; experience with Microsoft Word, Microsoft Excel
• Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch
• May be required to assist with procedures

Responsibility

• They are responsible for smooth front office operations and a positive patient experience; and working with medical providers in the back office assisting with cosmetic procedures
• They will also create a positive, productive team environment in which the highest level of patient care is provided is essential
• This position will report directly to the Office Administrator and the Director of Spa Operations
• This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes
• Provides the highest level of customer service
• Creates a calm and welcoming atmosphere for patients
• Offers patients refreshments and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.)
• Assists and supports providers as necessary
• Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms
• Completes all required facility opening and closing duties
• Greets patients with welcoming and positive attitude
• Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention
• Sells the consultation to patients over the phone and in person
• Manages multi-line phone system and assigned daily work flow
• Fully handles patient scheduling process
• Strives to achieve high level of patient retention and new patient scheduling
• Recognizes visit type and locations by color
• Memorizes and utilizes appointment durations and appointment types during the scheduling process
• Blocks appropriate resources / equipment during the scheduling process
• Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions
• Ensures all patient paperwork is complete, correctly input into the system
• Enters required billing alerts
• Completes Daily Reports
• Balances daily cash
• Fills out deposit slips and prepares bank deposits
• Makes deposits and completes change requests at bank when necessary
• Knowledgeable about current promotional events
• Supports spa in-house and off-site promotional events, as required
• Attends and participates in any training and educational seminars, as required
• Creates and addresses telephone encounters
• Escorts patients to treatment rooms and prepares them for cosmetic appointments
• Reconstitutes/draws up injectables per provider instructions
• Assists medical providers during cosmetic procedures (injectables, lasers, consultations, etc.)
• Prepares or assists with inventory, as directed

Join our team as a Sales Associate and embark on an exciting career in sales.

Job Type: Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• Morning shift

Work Location: In person

Salary : $16 - $20