What are the responsibilities and job description for the Night Auditor- PART TIME position at Ethan Allen?
Night Auditor- PART TIME
Danbury, CT, USA
Req #623
Tuesday, March 4, 2025
Essential Functions :
- Part Time night audit position.
- FRIDAY & SATURDAY'S 11PM-7AM.
- Previous hotel EXPERIENCE required.
- Must have knowledge and understanding of all front desk associate job requirements.
- Record messages for next shift and management, especially guest related issues and early morning call outs.
- Communicate with housekeeping and front desk of any no-shows, room moves, early check-outs, etc.
- Have a thorough working knowledge of hotel property management system, Opera.
- Working knowledge of all rates, packages, and booking restrictions.
- Monitor guest accounts and post charges.
- Review accounts and charges with guests during the check out process.
- Professionally handle guest complaints, solving problems, and follow up using Ethan Allen's service culture standards, apologize and empathize with guests when responding complaints.
- Record guest comments or complaints, referring customers to managers as necessary.
- Maintain the lobby and sitting area including ensuring the coffee, other beverages and snacks are replenished and maintained.
- Handle all lost and found inquiries efficiently and professionally, following proper guidelines
- Recording and setting wake up calls.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Responsible for safekeeping and issuance of keys.
- Responsible for handling department banks.
- Balancing of daily postings and revenue in system.
- Timely and accurate preparation and distribution of daily reports be email.
- Expeditious and diplomatic resolution of guest issues.
- Full knowledge in all emergency procedures (fire, safety, disaster, etc.).
- Security checks of entire building are done routinely through the night, including locks and energy efficiency program.
- Accurate preparation of VIP, complimentary, house use rooms and out of order lists.
- Ensure proper registration of guests and credit procedures are followed.
- Efficient processing of guaranteed / no show billings.
- Adhere to all systems and controls procedures.
- Complete third shift night audit checklist and responsibilities are complete.
- Completion of the M3 Night Audit spreadsheet each shift (total estimated time for all of this would be 30 minutes).
- Entry of the daily report data from the summary page of the above report into the M3 Acknowledge Accounting system (total estimated time 30 minutes).
- Exporting of the Daily Reports from M3 and emailing same to various department heads at the hotel (estimated time 5 minutes).
Hotel Specific Essential Functions :
Technology and Equipment :
Other details
Hotel
5A Administrative Svc Workers
Hourly
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