What are the responsibilities and job description for the Operations Administrator position at Ethan Allen?
Operations Administrator
Sterling Heights, MI, USA
Req #619
Friday, February 21, 2025
Assist and support the design team with all the tasks necessary to achieve the goals of the team. Including, inventory control, accounts payable processing, reporting, sales processing and customer service.
SPECIFIC RESPONSIBILITIES
- Manage the flow of information regarding status of customer orders and deliveries, follow-up service, etc. between the service center and the design center staff.
- Ensure all cash transactions, including charge cards and bank deposits, are reconciled, properly deposited and accurately recorded in the ledger. Process blind cash balancing and exceptions.
- Review and control open order, inventory reports and workroom logs. Communicate to design teams as needed.
- Identify unrecorded delivered sales and implement procedures to prevent future occurrences.
- Assist with cycle counts / inventory control.
- Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends.
- Update and monitor service work orders.
- Maintain petty cash fund ensuring appropriate approval on all petty cash expenditures.
- Coordinate with the Design Team to provide exceptional service to customers, before and after the sale.
- Work cooperatively in maintaining a neat and orderly Design Studio projection.
- Assist customers, front desk, and design consultants as needed.
- Contribute ideas and suggestions that will improve our ability to provide exceptional customer service
Education / Experience
High school diploma or equivalency with a minimum of two years business or office experience.
Other Requirements
Strong organizational, verbal and basic computer skills. Ability to work with others in a team setting. Positive attitude and high energy. Must be able to work holidays, evenings and weekends.
Other details
Operational Staff
5C Operations Administrators
Hourly
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