What are the responsibilities and job description for the Host/hostess position at Ethos Greek Bistro?
Provide friendly, responsive service to create an exceptional dining experience for all our guests, by welcoming and warmly greeting guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.
Activities & Responsibilities
Primary
- Promote, work, and act in a manner consistent with the mission
- Warmly and graciously greet all guests and seat them at tables or in waiting areas.
- Provide guests with menus and inform them of their server's name upon seating.
- Record guest names and the number of people at the party and provide guests with estimated waiting time
- Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
- Notify the party when tables become available.
- Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
- Answer telephone calls and respond to inquiries or transfer calls.
- Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
- Inspect dining and serving areas to ensure cleanliness and proper setup.
- Inform guests of establishment specialties and features.
- Direct guests to restrooms and waiting areas such as lounges.
- Relay messages to servers and bussers as needed.
- Thank guests as they leave and invite them to return.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
Supplemental
Tools & Technology
Minimum Qualifications
Salary : $10