Personal Injury Assistant Teams Manager

Purpose:

Efficiently manage various administrative tasks while supporting the Personal Injury Department. The position requires exceptional communication skills and the ability to thrive in a fast-paced environment, ensuring that all patient and attorney interactions and case management duties are handled with professionalism and attention to detail.

Role and Responsibilities

• Manage staff schedules both on-site and remote

• Manage Neurologists schedules

• Manage Testers schedules

• Schedule all incoming referrals

• Maintain all spreadsheets

• Attorney communication

• Oversee  individual staff members roles/responsibilities

• Assist in obtaining BI/UM

• Maintain individual email and Ethos Coordinator email

• Monitor PI referral email

• Send the text to the patient with appointment details

• Send Panda doc intake for telemed appointment

• Monitor TBI Testing schedules

• Verify testing dates are full and make changes as needed

• Identify patients that need to be rescheduled due to missed appointment

• Monitor Neurology schedules/Verify neurology schedules are full

• Identify patients that need neurology completed

• Monitor Onedrive

• Ensure the Completed Testing Merged folder is dispersed timely

• Monitor 30-day follow-up calendar

• Monitor Trello

• Collect EOD reports

• Ensure the team has reached out to reschedule any missed appointments

• Incoming faxes

• Provide coverage when employees are out of the office

• Audit new patient telemed charts to ensure accuracy

• Answer phones

• Collect and review timecards for accuracy

• Approve time off requests, communicate time off on the LD calendar

• Training New Hires/Continued training for current staff

• Staff 1 on 1’s and reviews

• Communicate updates with the team

• Maintain Positive Culture

Qualifications and Education Requirements

High School Diploma/GED

• Superb organizational skills

• Time management skills

• Excellent interpersonal skills

• Detail-oriented professional

• Strong operational skills

• Strong problem-solving and critical thinking skills

• Strong leadership skills

• Strong verbal and written communication skills

1 years of personal injury experience (preferred)

5 years of management experience is preferred

A Bachelor's Degree or equivalent is preferred