What are the responsibilities and job description for the IT Project Manager & Application Support Lead position at Ethos Holding Corp.?
Job Type
Full-time
Description
JOB OVERVIEW
The IT Project Manager & Application Support Lead is responsible for planning, establishing, and managing information technology (IT) projects while also overseeing application support and troubleshooting. This role acts as a liaison between business and technical teams, ensuring that IT initiatives align with organizational goals. The ideal candidate will have a strong background in IT project management, system implementation, and application support, ensuring smooth operations and optimal system functionality.
ESSENTIAL FUNCTIONS
Project Management Responsibilities :
anagement Responsibilities : Manage assigned IT projects, ensuring adherence to budget, schedule, and scope.
Develop, maintain, and revise project proposals, including objectives, technologies, systems, specifications, timelines, funding, and staffing.
Set and track project milestones, manage delays, and adjust schedules and expectations as needed.
Establish and implement project communication plans, providing status updates to stakeholders.
Collect, analyze, and summarize information and trends for project status reports.
Track project scope and changes, ensuring stakeholders are notified of anticipated completion dates.
Maintain project timeframes, budgeting estimates, and progress reports.
Coordinate project team members and define schedules and individual responsibilities.
Implement IT strategies that deliver projects on time and within budget.
Utilize project management tools to track performance, identify risks, and ensure successful implementation.
Provide hands-on support to implement project changes, updates, analysis, and IT delivery.
Application Support & Troubleshooting Responsibilities :
Oversee the application support function, ensuring optimal system performance and uptime.
Act as a key escalation point for resolving technical issues and system disruptions.
Provide hands-on troubleshooting and issue resolution for business-critical applications.
Collaborate with internal teams and vendors to identify and resolve system issues efficiently.
Monitor system performance, conduct root cause analysis, and implement permanent fixes.
Develop and maintain documentation, including user guides and troubleshooting procedures.
Assist in testing and validating new system updates, patches, and integrations.
Ensure compliance with IT security policies and best practices.
Train and support end-users on IT applications, ensuring a seamless user experience.
Recommend and implement process improvements to enhance system reliability and efficiency.
Team & Leadership Responsibilities :
Hire, train, and manage members of the technical and support staff.
Assign duties and oversee the workflow of project and support teams.
Conduct performance evaluations and provide mentorship to ensure team success.
Handle discipline and terminations in accordance with company policies.
Promote a culture of continuous improvement and innovation within the IT team.
Stay up to date with industry trends, emerging technologies, and best practices.
Requirements
PROFESSIONAL REQUIREMENTS
Bachelor's degree in Information Technology, Business, or a related field.
5-7 years of experience in IT project management and application support.
Experience in healthcare IT, hospital IT systems, or technology vendors preferred.
Agile, Six Sigma, or PMP certifications are highly desirable.
Or : High School Diploma and 9 years of experience in IT project management and application support.
Project Management Professional (PMP) and / or Agile certification preferred.
KNOWLEDGE, SKILLS & ABILITIES
Strong organizational skills and attention to detail.
Excellent analytical, logical thinking, and problem-solving abilities.
Solid understanding of IT project management principles and best practices.
Strong knowledge of IT systems, applications, and troubleshooting techniques.
Ability to manage multiple projects and prioritize tasks effectively.
Proven ability to motivate teams and drive projects to completion.
Hands-on experience with IT troubleshooting and application support.
Ability to quickly learn and adapt to new technologies.
Strong customer service skills with a proactive approach to issue resolution.
PHYSICAL REQUIREMENTS
Work is performed in an office or laboratory environment, exposing the incumbent to normal laboratory hazards and chemicals, including biohazard materials.
Ability to work in varying temperatures (heated or air-conditioned environments).
Position requires sitting, walking, reaching, bending, stooping, and handling objects with hands and / or fingers.
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