Key Account Manager

Ethos Pet Brands is the parent company of Natural Balance and Canidae pet brands. By joining forces under Ethos Pet Brands, these premium pet food brands strengthen their commitment to delivering the highest quality nutrition. We believe in the power of strong brands to connect with pet parents and create meaningful experiences.

Job Summary

This role will play a crucial part in driving our brand strategies, building customer loyalty, and contributing to the overall success of our company as an Associate Brand Manager.

About Us

Ethos Pet Brands is committed to delivering the highest quality nutrition through its premium pet food brands, Natural Balance and Canidae. Our company believes in the importance of strong brands in connecting with pet parents and creating meaningful experiences.

Key Responsibilities

• Manage national accounts and independent chains
• Meet/Exceed sales growth targets and KPIs
• Develop strong relationships with a portfolio of major clients to ensure growth, trust and retention
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any complaints or issues faced by customers to maintain trusting relationships
• Play an integral role in generating new sales that will turn into long-lasting relationships
• Prepare progress reports and forecasts for internal and external stakeholders using key account metrics regularly
• Work with distribution centers on inventory, demand planning and programming
• Train customer's inside and outsides sales team on Ethos Pet Brands and its product line
• Promotion design, preparation, execution, and performance analysis
• Travelling to and working with distribution centers on site
• Attend regional and national trade shows as needed
• Analysis of market / NEILSEN data
• Manage sales reporting and budgets
• Perform line reviews of Ethos Pet product
• Perform store check-ins
• Ability to drive a car

Requirements

• Bachelor's degree in business administration, sales, or relevant field
• At least 6-10 years of sales experience
• Must be willing to submit a background check and pre-employment drug screening
• Must be eligible to work in the US
• Must have a valid driver license
• Must have a clean drivers record and able to be insured

Preferred Qualifications

• Exceptional customer service skills
• Prior experience working in a consumer-packaged goods environment
• Excellent communication and interpersonal skills

Essential Functions

• Must be able to lift up to 40 pounds at times
• Must be able to relay accurate information via multiple communication vehicles including verbal and written mechanisms
• Ability to remain in a stationary position for up to 8 hours
• Ability to operate a computer and other office technology
• Ability to observe details at close range
• Occasionally travel for work up to 50% of the time
• Occasionally ascend/descend stairs

Benefits

• 401K matching
• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• HSA & FSA
• Pet Insurance
• Life Insurance
• Employee Assistant Program
• Referral Program
• And more