Senior Manager, Sales Operations & Analytics

(Exempt)

Company Overview: Ethos Pet Brands is the parent company of Natural Balance® and Canidae® pet brands. By joining forces under Ethos Pet Brands, these premium pet food brands strengthen their commitment to delivering the highest quality nutrition. We believe in the power of strong brands to connect with pet parents and create meaningful experiences.

The Senior Manager, Sales Operations & Analytics will play a critical role in driving the efficiency and effectiveness of the sales organization through strategic planning, data-driven insights, and operational excellence. This individual will be responsible for developing and optimizing sales processes, project oversight, implementing performance metrics, and providing analytical support to ensure informed decision-making and business growth. This role will also serve as the primary liaison between Sales, Marketing, and Supply Chain to ensure seamless cross-functional collaboration and alignment. Along with being the Ethos Pet Brands MAP Administrator, this position offers a challenging and diverse work environment, providing the opportunity to engage with key leaders across the organization and make a large, measurable impact.

The Senior Manager, Sales Operations & Analytics will work remotely, and report to the EVP, Chief Ecommerce Officer and National Accounts. The key responsibilities and duties of this position include, but are not limited to:

• Serve as the MAP (Minimum Advertised Price) policy administrator, responsible for the policy, enforcement and administration of the Ethos MAP policy.
• Ensure best-in-class operational excellence within the sales team, acting as the liaison between Sales, Marketing, and Supply Chain.
• Oversee catalog management, including the addition of new items, discontinuation of products, and transitioning of items across both Brick & Mortar (B&M) and e-Commerce channels.
• Develop and execute GTM (go-to-market) execution plans, tracking progress and ensuring alignment with company objectives.
• Lead project management efforts for key initiatives, including planogram (POG) resets, product discontinuations, content optimization, and innovation transitions.
• Create and maintain dashboards, reports, and performance metrics to provide actionable insights that drive sales growth.
• Collaborate with cross-functional teams (e.g., Finance, Product, and Customer Service) to ensure sales strategies align with overall business goals.
• Support sales and demand planning processes to ensure optimal resource allocation.
• Enhance and maintain CRM systems and other sales tools to improve productivity and data accuracy.
• Identify and implement continuous improvement initiatives to enhance sales performance and operational efficiency.
• Aid in new item set up and ecommerce content optimization
• Other duties as assigned
  
  

Minimum Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field; Project Management Certification
• Strong organizational and project management skills, with attention to detail and a results-driven mindset
• 4 years of experience in sales operations, sales analytics, or a similar role, with at least 3 years in a leadership position
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Tableau, Salesforce, Power BI)
• Proven ability to translate data into actionable insights and strategic recommendations
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
• Strong presentation and public speaking skills
• Solution Driven
• Strong Teamwork is a must!
• Must be willing to complete a background and drug screening
• Must be eligible to work in the US
  
  

Preferred Qualifications

• Experience in sales operations preferred
• Experience with major pet retailers and their operational systems a plus
• Knowledge of both ecommerce and brick & mortar retailing
• Knowledge of advanced data analysis techniques and tools
• Project management expertise
• Familiarity with sales methodologies and best practices
  
  

Essential Functions

• Ability to push, pull, carry, or lift up to 25 lbs.
• Ability to remain in a stationary position for up to 8 hours
• Ability to operate a computer and other office technology
• Ability to observe details at close range
• Must be able to relay accurate information via multiple communication vehicles including verbal and written mechanisms
• Occasionally Ascend/descend stairs
  
  

Benefits

• 401K matching
• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• HSA & FSA
• Pet Insurance
• Life Insurance
• Employee Assistant Program
• Referral Program
• And more!
  
  

Ethos is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.