What are the responsibilities and job description for the Assistant Operations Manager position at Ethos Risk Services?
ABOUT US:
Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.
JOB DESCRIPTION:
Our synergetic Ethos Risk Services team is seeking a full-time Assistant Operations Manager (AOM) - REMOTE (US) to support the Operations Manager in overseeing the work and activities of Field Investigators. The AOM communicates company directives and strategy to investigators and provides timely feedback to management regarding investigator morale, successes, and concerns while also considering the client's needs.
KEY RESPONSIBILITIES:
- Assist in the preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients when necessary or upon request .
- Review the prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit. Assess investigator scores based on Ethos' performance scoring matrix.
- Help assign surveillance cases to investigators, basing assignments on 1) investigator proximity to the case, and 2) cost-effectiveness and balanced labor utilization.
- Coordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each case
- Maintain proactive communication with clients regarding their cases with oversight from Operations Managers.
- Review vendor invoices to ensure accuracy, and approve invoices once accuracy is confirmed by Operations Managers.
- Review investigator timecards for accuracy, and approve time cards once accuracy is confirmed by the Operations Manager.
- Work outside the normal workday hours to include occasional weekend time when deemed necessary.
Qualifications:
- Education: Bachelor's Degree in Criminology or a related field (preferred).
- Experience: Investigation background (preferred).
- Skills: Strong oral and written communication skills. Ability to multitask and prioritize projects. Basic computer skills, including proficiency in Microsoft Office products.
Working Conditions:
- Office-like environment with constant temperatures.
- Frequent periods of stationary work.
- Work outside normal business hours, including occasional weekends, when necessary.
- Constant operation of office machinery, such as computers and printers.
- Frequent communication with clients, customers, and co-workers via telephone and in person.
Ethos Risk Services is an equal opportunity employer that does not discriminate based on religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation, or any other characteristic protected by law.
