What are the responsibilities and job description for the Collections Specialist position at Ethos Risk Services?
Job Description
Job Description
ABOUT US :
Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.
JOB SUMMARY :
Our dynamic Ethos team is seeking a full-time Collections Specialist . This role is responsible for managing accounts receivable and ensuring timely payments from clients. Our ideal candidate is extremely detail-oriented with strong problem-solving skills, excellent communication, and the ability to stay organized. Ideally this role would be hybrid (50% in our Broussard, LA office & 50% WFH), but open to 100% remote.
RESPONSIBILITIES :
Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect.
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Provide thorough and accurate documentation to customer accounts through our communication channels
Submit regular reports on the status of unpaid accounts and any repayment progress.
Research duplicate payments or unapplied payments for proper application or refund.
Other duties as requested by management.
QUALIFICATIONS :
Education : High school diploma is required. Associate's or Bachelor's degree preferred.
Experience :
- Experience in collections, customer service, sales, or finance is a plus.
- Strong written and verbal communication skills.
- Ability to multitask, prioritize, and problem-solve.
- Proficiency in Excel and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
WORKING CONDITIONS :
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.
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