What are the responsibilities and job description for the Special Investigations Unit (SIU) Team Lead position at Ethos Risk Services?
About Us:
Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.
Job Summary:
We are seeking a full-time Special Investigations Unit (SIU) Team Lead (REMOTE) to join our team. An SIU Team Lead oversees a team of SIU coordinators, schedules, coordinates, prepares, and monitors the assignments of our field investigators. The position reviews and/or edits written reports and recordings to ensure quality and accuracy. The Team Lead updates and communicates with clients, creates invoices, monitors costs, and cross-sells other services to clients when opportunities arise. This position will train new Coordinators and communicate with other departments including sales and operations managers to provide updates to files.
Key Responsibilities:
- Oversee a team of SIU coordinators - schedule, coordinate, prepare, and monitor the assignments of our field investigators. Documenting findings and drafting summary reports.
- Review and/or edit written reports and recordings to ensure quality and accuracy.
- Communicate with clients, create invoices, monitor costs, and cross-sell other services to clients when opportunities arise.
- Train new coordinators and communicate with other departments including sales and operations managers to provide updates to files.
Qualifications:
- Education: Bachelor's degree in Criminal Justice, Legal Studies or related field (preferred)
- Experience: 2 years' experience in managing, investigating, or adjusting liability, property casualty, disability, or workers compensation claims
- Skills: Attention to Detail, Quick-Thinking, Research, Leadership
- Bonus: Fluent in Spanish and English
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.
A background check will be conducted, in accordance to the local state law and regulations.
Salary : $20 - $22
