Client Services Manager

KEY RESPONSIBILITIES

• Client Relationship Management: Serve as the primary contact for clients, fostering trust and ensuring consistent delivery of high-quality services.
• Business Reviews: Lead client business reviews, presenting actionable recommendations to ensure alignment with client goals.
• Strategic Coordination: Collaborate cross-functionally with Operations, Training, and QA teams to ensure seamless service delivery and identify improvement opportunities.
• Operational Insight: Understand BPO operations to anticipate client needs and provide informed solutions.
• Problem-Solving: Address client escalations effectively, maintaining a solutions-oriented approach.
• Account Growth: Identify opportunities to expand relationships and recommend value-added services.
• Travel & Representation: Travel as needed within the U.S. and internationally to meet with clients, representing Ethos Support professionally.

QUALIFICATIONS

• Proven experience in client or account management, preferably in a BPO or customer service environment.
• Strong understanding of BPO operations; experience running operations is a significant advantage.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships.
• Analytical skills with the ability to present data-driven insights.
• Willingness to travel; a valid passport is required.
• Proficiency in tools such as Asana, HubSpot, or similar platforms is a plus.

WHAT WE OFFER

• A flexible, fully remote work environment.
• Opportunities to work with dynamic clients across industries.
• Professional development and career growth opportunities.
• A collaborative and supportive team culture.

ABOUT US

Ethos Support is a recognized global business process outsourcing (BPO) organization that delivers exceptional value, specializing in Customer Support, Tech Support, Customer Success, and Back Office Support. Known as the world's most flexible BPO, we simplify Customer Experience (CX) processes and enable faster scalability for businesses.

We take charge of our clients’ support team's training and onboarding processes, freeing up their resources and accelerating business growth. Whether starting from scratch or enhancing an existing process, partnering with Ethos Support streamlines CX operations and provides superior support to customers.

We prioritize our people, fostering a supportive work environment that reduces churn and boosts performance. Our inclusive solutions and training programs equip teams with the skills to deliver outstanding service and contribute to rapid business growth. For more information, please visit our website: www.ethossupport.com.