What are the responsibilities and job description for the Client Services Coordinator position at Ethos Veterinary Health?
Client Service Coordinator – Veterinary – San Francisco
YOU:
Thrive on delivering exceptional client experiences in a fast-paced, ever-evolving veterinary environment. You’re a skilled communicator with a knack for problem-solving and building lasting relationships. You seek to join a collaborative, hard-working team dedicated to excellence in patient care and 5-star client service. Experience the fulfillment of making a difference in clients’ lives while working alongside cutting-edge surgical teams in a state-of-the-art facility.
US:
SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes.
At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers.
WHY JOIN OUR CLIENT SERVICES TEAM?
Impactful Work: Be the first point of contact for pet owners in need, offering support and guidance during crucial moments.
Dynamic Environment: Engage with a variety of cases daily, ensuring every day is unique and rewarding.
Teamwork and Collaboration: Work alongside passionate veterinary professionals dedicated to providing the best possible care.
Professional Growth: Opportunities for training and mentorship to develop your skills and advance your career.
Supportive Culture: Join a team that prioritizes mental wellness and combats compassion fatigue through a focus on positivity and mutual support.
WHAT TO EXPECT:
Friendly, Inclusive Culture: Teamwork rooted in mutual respect, kindness, and a shared commitment to our mission.
Comprehensive Training and Mentorship: You’ll receive hands-on support from experienced staff to ensure you’re confident in your role.
Career Development Opportunities: We encourage professional growth through ongoing education, certifications, and career advancement.
Innovative Thinking: Your ideas and feedback matter. We embrace change and continuously evolve to meet our clients’ needs.
Focus on Well-Being: We recognize the challenges of veterinary work and prioritize creating an environment where team members feel valued and supported.
MORE ABOUT YOU:
You have at least one year of experience in a client services role, preferably in a veterinary or medical setting.
You are a friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues.
You excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor.
You’re passionate about creating a positive client experience and building trust with pet owners.
You value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals.
WHAT WE OFFER YOU:
A welcoming, inclusive workplace where your contributions are valued and celebrated including:
- Competitive hourly rate ranging $26-$35 (includes generous differentials for swing and overnight shifts)
- 401(k) with company match.
- Tuition reimbursement for continuing education and career development
- Paid licensing fees and membership dues for professional organizations.
- Discounts on pet care services, medications, and products.
- Comprehensive health, dental, and vision insurance.
- Mental health support, including Employee Assistance Programs (EAPs).
- Onsite therapy or wellness sessions for staff. (Not all locations)
- Bring-your-pet-to-work policy.
- 50% discount on ER/Specialty veterinary care
- Flexible schedules with 4-day workweeks. (4/10 hour shifts)
- Competitive PTO plan
- Paid continuing education opportunities and conferences.
- With over 150 hospital and clinics in North America, career advancement has no limits
- Team-building events, retreats, or outings.
- Monthly staff recognition programs with rewards.
- Access to a well-equipped break room with snacks and drinks.
- Regular staff meetings to encourage communication and collaboration.
- Birthday celebrations and work anniversaries.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Salary : $26 - $35
