What are the responsibilities and job description for the Hospital Director, Veterinary Medicine position at Ethos Veterinary Health?
Lead with Purpose. Drive Success. Make an Impact.
Are you a dynamic leader with a passion for healthcare excellence? Upstate Vet Emergency Specialty located in Greenville, SC is seeking a Hospital Director who embodies a unique blend of operational expertise, business acumen, and commitment to people-centered outcomes. In this pivotal role, you will collaborate with diverse teams to drive results and foster a culture of communication and teamwork across our facilities.
If you’re ready to make a significant impact and lead our hospital to new heights of performance and patient care, we want to hear from you!
About Us:
Upstate Vet is a full-service, AAHA-accredited specialty and emergency hospital located in Greenville, South Carolina. Since 1978, we’ve proudly provided advanced and compassionate medical, surgical, neurological, oncological, and dental care to pets throughout Upstate South Carolina, Western North Carolina, Eastern Tennessee, and Northern Georgia. Our team is composed of highly skilled professionals who were chosen not only for their clinical expertise, but also for their genuine love of animals.
At Upstate Vet, we understand that pets are family. That’s why we work closely with primary care veterinarians to form a complete healthcare team—delivering exceptional medicine and compassionate care in every interaction.
Learn more at www.upstatevet.com.
What’s in it for you?
- Starting Compensation: $130,000-135,000 – can increase with advanced knowledge & experience.
- Annual profit-sharing bonus plan
- Comprehensive Benefits package that offers paid time off and a 401k match
- Professional Development: You’ll have access to VetBloom, an online learning platform offering a wide range of courses — including leadership development — to help you grow both personally and professionally.
We’re searching for a dynamic and visionary leader—someone who not only inspires excellence but motivates those around them to rise to their full potential. You're the kind of person people want to work hard for: influential, grounded, and deeply respected.
You lead with heart and accountability—balancing compassion with clear expectations, like a true guardian. You’re not afraid to roll up your sleeves, step into the day-to-day, and truly understand how the hospital operates. From the client’s first step through the door to their final goodbye, you see every interaction as an opportunity to refine and elevate the experience.
You're also thrive on process improvement and data-driven decision-making. You have a keen eye for identifying operational opportunities, documenting processes, and collaborating with medical and non-medical teams to implement effective, sustainable changes.
Above all, you're a culture shaper—someone who fosters unity, holds people accountable with kindness, and creates an environment where excellence isn’t just expected, it's lived.
Job Responsibilities:
As our Hospital Director, you’ll be the go-to person for driving success in an entrepreneurial environment, partnering with our talented medical team, and reporting directly to Ethos Specialty/ER leadership. You’ll be the heart of our hospital’s operations—leading, motivating, and growing our amazing team, all while making data-driven decisions to ensure both clinical and financial success.
Leadership
- Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
- Partner effectively and collaboratively with the Medical Director, who plays a key role in hospital management and ensuring high-quality patient care.
- Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
- Direct the leadership team collaboratively, facilitating resolution of issues and driving growth within the hospital.
- Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
- Consciously shape a positive hospital culture based on trust and teamwork, catering to the needs of our clients and referring veterinarians.
- Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
- Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
- Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
- Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
- Exhibit a calming, humble, and teachable attitude, effectively addressing decisive change throughout the hospital.
- Be passionate about providing resources, support, and supervision for hospital staff, fostering an incredibly positive and forward-moving culture.
- Develop an in-depth understanding of the local market and build strong relationships with referring general practice veterinarians to grasp their needs.
- Understand, participate in, and support planned marketing events and programs, ensuring that the hospital staff utilizes marketing tools effectively.
- Identify and execute short- and long-term plans for growth, including new service additions, recruitment of key team members, pricing strategies, space optimization, and equipment acquisitions.
- Take charge of accounting and finance processes within the hospital, creating annual operating budgets aimed at revenue growth and profitability.
- Lead hospital financial activities with monthly reviews of financial statements and implement corrective actions as needed.
- Apply continuous improvement principles to financial and operating processes, fostering a feedback loop with doctors and staff.
- Own the P&L and ensure that financial results meet and exceed expectations.
- Review accounts receivable for proper and timely processing.
- Handle payroll processing biweekly, ensuring accuracy and efficiency.
- Be an inspirational and motivational leader, driving results across all business elements by setting goals and evaluating progress.
- Help each team member develop a deep understanding of the mission, vision, and values, aligning their work with business goals that drive our success.
- Partner effectively with Ethos and technology providers to enhance hospital activities and improve client and veterinarian experiences.
- Direct growth activities to support business objectives, providing thought leadership, coaching, and mentoring to elevate the entire team’s performance and productivity.
- Understand lean principles, identifying and executing opportunities to improve processes and create efficiencies.
- Recognize how to grow and develop De Novo locations in line with market potential.
- Administer and review non-medical client complaints, ensuring swift resolution.
- Oversee billing processes, including calculations of discounts and special accounts.
- Ensure client flow is smooth, guaranteeing that clients and patients are treated professionally, timely, and competently.
- 5 years of progressive operational management experience with a record of success, including experience owning a P&L.
- MBA or equivalent experience is preferred.
- Veterinary (or human) healthcare experience preferred.
- Multi-site leadership experience preferred, but not required.
- Learns quickly and can absorb new information rapidly.
- Self-motivated while also an expert at motivating, coaching, and inspiring others.
- Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.
- Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
Join us in this exciting opportunity to lead with purpose and passion, making a lasting impact in the healthcare community!
We are partnered with Ethos Veterinary Health. Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Salary : $130,000
