What are the responsibilities and job description for the Lead Client Service position at Ethos Veterinary Health?
Lead Client Service Coordinator - Santa Barbara - Advanced Veterinary Specialists
About Us:
At Advanced Veterinary Specialists, our team includes board-certified specialists in surgery, oncology, internal medicine, cardiology, and dentistry, as well as a highly skilled group of emergency veterinarians. We are dedicated to delivering the highest standard of care for both our clients and their pets.
About the Role:
We are seeking a seasoned Client Service Lead to oversee and enhance our department. This role is essential in ensuring that our Client Service Coordinators provide exceptional service as the initial point of contact for our clients.
Compensation for this role falls between $26 - $33 per hour.
Key Responsibilities:
- Lead and mentor a team of Client Service Coordinators
- See that all team members deliver outstanding client experiences
- Develop and manage the monthly scheduling to ensure appropriate coverage
- Supervise department payroll and staffing costs, including the review and approval of timecards
- Serve as a Client Service Coordinator when necessary
- Ensure the accurate completion of daily financial close processes
- Contribute to the development and refinement of standard operating procedures (SOPs) to enhance efficiency and compliance
- Drive performance in staff development, training, client satisfaction, and safety
- Other duties as assigned
Basic Qualifications:
- A minimum of 3 years of experience in a high-volume, fast-paced client service environment
- Experience in a veterinary clinic is required
- Experience with Vetspire or EzyVet software is preferred
- Demonstrated self-starter with a strong sense of ownership, professionalism, and a positive demeanor
- Proven ability to lead by example, mentor, and train team members effectively
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communication systems
- Excellent communication skills, both verbal and written
Work Schedule:
- Full-Time
- Flexible schedule required
Benefits:
- Full-time benefits include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms.
Join us in shaping the future of veterinary excellence and professional growth!
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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Salary : $26 - $33
