What are the responsibilities and job description for the REFERRAL COORDINATOR, ANIMAL MEDICAL CENTER OF SEATTLE position at Ethos Veterinary Health?
The Animal Medical Center of Seattle, WA is hiring a full- time veterinary receptionist to join our Referral Coordinator team! We are offering up to a $3000 hiring bonus for experienced veterinary receptionist.
Animal Medical Center of Seattle (AMCS) is looking for a friendly and career minded Referral Coordinator in providing specialty animal care in Shoreline, WA. Our doctors, support staff and managers all work together to provide the most comprehensive care and customer service for our patients, clients and the referring veterinary community.
Summary
The referral coordinator provides excellent customer service and support for our clients by answering telephones, greeting clients, gathering client and patient information, scheduling appointments, keeping clients updated by telephone, accurately processing payments and conducting efficient client checkout. The referral coordinator also acts a liaison between the client, DVM, referring veterinarians and hospital staff.
Essential functions and responsibilities include the following (other duties may be assigned) :
- Schedules appointments for the veterinary specialists (i.e. oncologist, internist, etc.)
- Acts as a liaison between the client and the veterinarian
- Maintains a warm and professional appearance and demeanor
- Greets all incoming clients immediately. Determines client and patient needs and promptly administers or obtains appropriate assistance.
- Answers incoming telephone calls in an efficient manner; assists callers via phone triage.
- Ensures that clients fill out initial paperwork completely; answers any preliminary client question regarding care or finances
- Accurately and efficiently enters client information into veterinary software.
- Performs financial transactions including initial payments and additional payments as requested by the veterinary team. Provides seamless financial checkout when patient is discharged.
- Is familiar with the acceptable types of payments and is able to offer clients guidance when seeking financial options for care.
- Possesses a working knowledge of CareCredit and the terms that Animal Medical Center of Seattle (AMCS) offers.
- Responsible for making change and maintaining a balanced cash drawer.
- Responsible for keeping the reception area, client waiting room, exam rooms and client restroom clean and stocked at all times.
- Shares holiday coverage and on call schedule
Attends CE classes as requested by supervisor
Supervisory responsibilities : none
Knowledge and skill requirement
Education and experience
o Experience in the veterinary field preferred
o The noise level is moderate to high and includes business machines, medical equipment and patient barking / howling
Schedule :
Day and swing shift needed. -We offer a $2 swing shift differential!
Compensation : $21-$30 / hr. (DOE)
Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Salary : $21 - $30
