What are the responsibilities and job description for the Veterinary Client Services Lead, SAGE Campbell position at Ethos Veterinary Health?
Client Service Lead - Veterinary - Full-time - SAGE Campbell
About Us:
Sage Campbell specializes in many areas of veterinary medicine using the most current knowledge and treatments available to ensure the highest standards of care for our patients.
Our Campbell location offers services in Emergency, Critical Care, Urgent Care, Surgery, Oncology, Internal Medicine, Neurology and Physical Rehabilitation. While our facilities feature state-of-the-art diagnostic equipment and treatment options, we also pride ourselves on a positive culture in a training environment that drives inclusiveness and camaraderie. Being part of the Campbell team provides you with opportunities to expand your skillset and practice at the top of your license or skillset!
We stay committed to providing the highest standard of compassionate and collaborative veterinary care to every patient. We are looking for outstanding veterinary professionals who are interested in growing with us!
Some of the responsibilities you’ll own in this role:
- Manage a team of Client Service Coordinators
- Ensure all team members provide an exceptional client experience
- Complete monthly schedule and ensure adequate coverage
- Manage department payroll and staffing costs, to include review and approval of timecards
- Fill in as a Client Service Coordinator as needed
- Ensure daily financial close is properly complete
- Participate in development of and refinements to best practices (SOPs) to ensure efficiency and compliance
- Deliver results in areas of staff development, training, client satisfaction, and safety
Basic required qualifications:
- A minimum of 3 years of experience in a fast paced, high volume client service setting
- A self-starter with a strong sense of ownership, positive professional attitude and demeanor
- Ability to lead by example and positively influence others by managing and participating in the mentorship and training of team members
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and communications systems
- Excellent positive and productive communication skills, both verbally and in writing
- Valid California driver’s license, proper vehicle registration, and California’s minimum automobile insurance coverage requirement
- Ability to work shifts, days, nights, weekends and holidays
- Leadership experience highly preferred
- Full-Time
- 5/8's
- Open availability preferred with the ability to work nights, weekends, and holidays as needed
- Hiring Bonus up to $5000!
- Pay Range $31-35 an hour
- Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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Salary : $31 - $35
