What are the responsibilities and job description for the Veterinary Doctor Coordinator, ECC, NVS position at Ethos Veterinary Health?
About the role:
As our Doctor Coordinator, you'll play a crucial role in supporting our ER/ECC team, patients, and clients. Your responsibilities will include being the main point of contact for attending doctors, ensuring seamless communication between the medical team and clients, and facilitating patient visits and discharges. From providing morning updates to assisting with medical records and client communication, your contributions will directly impact the quality of care we provide.
Anticipated Schedule:
- Four 10-hour shifts
- Days & Swings
- Weekend Rotation
- Ability to stay beyond scheduled shift as required
- Holiday rotation - Must work 2 holidays per year minimum
- Cannot work more than 5 shifts per week
- $18 - $27 pending knowledge & experience
- Shift/Weekend Differential:
- M-F after 6p: Base $4.50
- Sa/Su (All Day): Base $4.50
- You are a dedicated veterinary professional with at minimum 1 year of experience (2 years is preferred but not required.
- It is incredibly important to our team to find the RIGHT fit. We want to find someone that shares our same goals and values, someone that is friendly, compassionate, dependable, and genuinely wants to make a difference.
- You understand the importance of maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
- You’re not afraid to jump in and get your feet wet! A diligent worker who takes initiative and contributes to the operation of the entire hospital, you will help get all the day’s duties done!
- You are eager to continue enhancing your skill set and enjoy learning & collaborating with a team.
We're not just colleagues; we're a supportive community that celebrates victories together, both big and small. Here, you'll thrive in a nurturing learning environment where honing your skills and seeking guidance from teammates is not just encouraged, but embraced.
What sets us apart is our commitment to fostering a culture of excellence and compassion. We prioritize patient care and client experience above all else, and we're looking for someone who shares our dedication. If you have experience in veterinary medicine, strong communication skills, and thrive in a fast-paced environment, we want to hear from you!
Full Time Benefits Include:
- CE Allowance
- Uniform Allowance
- Quarterly Bonus Opportunity
- Paid License Renewal Fees and Out of State Transfers
- Paid Time Off
- Paid Holidays
- Employee Pet Discount
- YMCA Corporate Memberships
- Cell Phone Discounts
- Tuition Assistance Available
- VTNE Reimbursement/Assistance Available
- 401k
- Medical/Dental/Vision
- Disability Insurance
- Life Insurance
- HSA/FSA
- Team building and volunteer events
- Career development
- Excellent opportunities for advancement and MORE!
For a detailed list of responsibilities, see below:
Summary: The primary goals of the Doctor Coordinator are to support the ER/ECC team, patients, and clients by being the point of support and contact for the attending doctors on shift. They serve as a liaison between the medical team, clients of ER/ICU/ECC patients, and the front desk. Their role is to assist the doctors with client updates from admission to the hospital, daily updates, financial updates, and facilitation of patient visits and discharges. They will assist doctors with medical records and will also follow up with clients to ensure their pet(s) continue to do well following discharge or help facilitate further care.
Duties
- Provide a morning update to all hospitalized ER/ECC patients
- Assist doctors with record keeping by inputting overnight updates, diagnostic results and other portions of the medical record as directed.
- Keep doctors on task by updating the case owner in EzyVet and SmartFlow, starting treatment sheets and discharges as directed and ensuring patients are on appropriate SmartFlow boards and rounds sheets.
- Review estimates and euthanasia paperwork with owners.
- Collect deposits and check patients out.
- Assist in technical duties such as obtaining and submitting radiographs, running basic in-house lab work, sending labwork to Idexx or outside laboratories, and maintaining the diagnostic section of EzyVet for current patients (attach radiology reports, etc.)
- Facilitate transfer calls from referring veterinarians if doctor and tech are not available.
- Facilitate specialty consult requests, schedule follow-up appointments, and internal referrals.
- Call referring veterinarians for patient records, laboratories for diagnostic results, and pharmacies for any prescriptions as directed.
- Primary point of contact for client call backs for any questions or concerns.
- Monitor all pending tests, provide call backs to clients if diagnostic results are normal on the same day, and update the doctor on the results.
- Facilitate discharges of hospitalized patients, filling medications, making sure pet is clean and ready for discharge, removing all medical equipment, and be the point of contact to ensure kennel is clean and ready for the next patient.
- Perform 48-hour follow-up calls for post-discharged patients to see how they are doing and answer any questions or concerns. Facilitate and schedule owner visits.
We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Salary : $18 - $27
