PCA Case Coordinator

PCA Case Coordinator

ABOUT ETHOS

Ethos is a private, non-profit organization that is dedicated to promoting independence, dignity and well-being among the elderly and disabled through quality, affordable and culturally appropriate home and community-based care. As a state-authorized Aging Services Access Point (ASAP), Ethos coordinates all the non-institutional home and community-based services for elderly and disabled residents of the southwest Boston neighborhoods of West Roxbury, Hyde Park, Roslindale, Jamaica Plain, and Mattapan and well as, provides city-wide nutrition services in Boston, which serve approximately 2.1 million meal for older adults, delivered to the home (Meals on Wheels) or served in neighborhood congregate settings (Community Cafés). The organization also provides Medicare Counseling (SHINE), Long-Term Care Ombudsman, Money Management and Healthy Aging programs for the entire city of Boston. For more information, visit www.ethocare.org.

EO/AA/VEV/Disabled Employer -- Ethos Affirms and Supports Diversity

Ethos Covid-19 Safety Measures-At this time, vaccinations are strongly encouraged for all employees at Ethos but not required.

Are you looking for a career that makes a difference and impacts the lives of others!

Ethos is looking to hire a candidate to fill the role of PCA Case Coordinator.

The Personal Care Attendant Program is a MassHealth program that helps people with permanent or chronic disabilities keep their independence, stay in the community, and manage their own personal care by providing funds to hire personal care attendants (PCAs).

Monday-Friday 9am-5pm, FT35 hours/week, Non-exempt

Applicants applying for this position must now, nor at any point in the future, require sponsorship for employment. This is a union position under SEIU Local #509.

PCA Case Coordinators provide intake and orientation services to prospective consumers and/or their surrogates; maintain a caseload of consumers who are enrolled in the PCA Program and provide ongoing Functional Skills Training, by telephone and in-person, to ensure that the consumer and/or their surrogate are managing the program effectively.

Responsibilities of PCA Case Coordinator:

• Provide initial information to and take referrals for prospective PCA Consumers who live in the City of Boston and surrounding communities; Check MassHealth eligibility and obtain key referral information; Contact Consumer within 2 days of referral to confirm interest; Complete an Intake and Orientation visit within 10 days of referral.
• After initial home visit and upon receipt of a prescription for PCA services, provide paperwork to RN to allow visit scheduling.
• Submit an application for PCA services to MassHealth upon the Consumer’s behalf; Attempt to meet MassHealth time deadlines.
• Once PCA services are approved, schedule initial functional skills training visit to guide Consumer/Surrogate in recruiting, interviewing, hiring, submitting timesheets and forms submission.
• Complete quarterly visits during the Consumer’s first year; annual visits thereafter and additional functional skills training visits as needed.
• Educate Consumers and Surrogates about Overbilling/Overutilization and Overtime regulations.
• Monitor Prior Authorization expiration dates and submit reauthorization requests to MassHealth as needed.
• Assist client with appeals process if needed.
• Keep files up to date: include in progress notes a summary of telephone calls and changes in client’s condition, as well as observations made during the home visits.
• Maintain all forms in compliance with MassHealth regulations and directives.
• Record and maintain statistical data. Complete weekly and monthly reports per request of program manager.
• Participate in problem-solving within department, as well as departmental initiatives.
• Participate in staff development programs, Agency staff meetings, Fiscal Intermediary meetings and other appropriate meetings.

QUALIFICATIONS for a PCA Case Coordinator:

• Bachelor degree in human services, social work, nursing or related field preferred a minimum of 3 years directly related work experience.
• Experience working with the disabled and/or experience working in a community service setting is preferred.
• Ability to utilize interpersonal skills in relating sensitively to the concerns affecting disabled individuals and their families.
• Ability to observe and report objectively in both a verbal and written manner.
• Flexibility to accept changing priorities. Initiative to improve the program within MassHealth guidelines.
• Excellent communication skills.
• Intermediate computer and word processing skills.
• Able to carry up to 10 pounds, including climbing stairs.
• Ability to complete home visits in the City of Boston and surrounding communities

* If applicable, designates non‑essential position function as required by the ADA*.

Salary: Non-Exempt, 35-hour work week, starting at $ 25.09, commensurate with experience (annualized at $45,666.08). $1,200 is added to the starting annual salary if hired for bilingual language skills.

Benefits include:

• Vacation time = starting at 3 weeks per year, accrued bi-weekly; 4 weeks after 3 years
• Sick time = 12 days per year accrued bi-weekly: Sick Time conversion to additional vacation hours
• Personal time = 1 week per anniversary year
• 14 holidays plus your birthday off!
• Health Insurance at the beginning of the month following hire (with a choice of over 30 health insurance plans with varied premium rates; most available for purchase with zero to little monthly employee cost and some having a remaining allowance to use toward other non-reimbursed expenses).
• Dental insurance with no waiting period, 75% premium paid by Ethos.
• VSP – Vision Insurance Plan
• Ethos paid life insurance at one time annual salary.
• Ethos paid Long-Term and Short-Term disability insurance
• Voluntary long-term care insurance
• 403(b) Retirement Plan with employer discretionary contribution
• Credit union
• Pre-tax deductions (medical, dependent care and transportation)
• Expanded Learning – Professional Development - Employee Assistance Program (EAP)

Ethos is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Type: Full-time

Pay: From $25.09 per hour

Expected hours: 35 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Jamaica Plain, MA 02130

Salary : $25