Client Services Specialist - Raleigh, NC

As a member of the Client Services team, the Client Services Specialist will proactively address client issues with a blend of optimism and realism, with an emphasis on clear communication. This position will support Etix’s growing client base via phone and email, as well as onsite at live events.

The winning candidate will have ticketing-related experience, be a proven self-starter and problem solver with the ability to take direction and apply it to unique challenges. The Client Services Specialist’s tasks will include creating events with the Etix ticketing system and providing ongoing technical support and training on the Etix system, hardware and equipment.

Areas of responsibility

• Work directly with venues and promoters to provide world class support
• Create and support events on the Etix platform
• Onboard new clients
• Travel and on-site support to live events is required for this position. Travel is generally 25% and at times up to 30-40% during summer concert/fair/festival season.
• Moving, installing, and supporting Etix equipment. Ability to lift 30lbs (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Skills/Experience Required

• High School Graduate or equivalent is required. Associates Degree or higher is preferred, but more importantly, you go above and beyond for our clients
• Knowledgeable about the ticketing industry and live events
• Demonstrated excellent written and verbal communication skills
• A commitment to providing excellent service in a fast-paced, high pressure environment
• Being a collaborator and team player
• Having the ability to learn quickly and adapt in high-paced environments
• Web and tech savvy
• Must be flexible about working nights, weekends and occasional holidays

About Us

Founded in 2000, Etix is an international web-based ticketing service provider for the entertainment, travel, and sports industries, processing over 50 million tickets per year in 40 countries. As the largest independent ticketing company in North America, Etix provides flexible and secure online and box office ticketing solutions, integrated digital marketing services and robust e-commerce fulfillment to 4,000 venues, theaters, arenas, festivals, fairs, performing arts centers, and multi-use facilities.

Benefits

• Healthcare: Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners.
• Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings.
• Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers’ compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).
• Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling.
• Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays.
• Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family.
• Work Attire Program: Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members.

Other Information

• No sponsorship or H1B situations can be accommodated
• Relocation is not available for this position

Etix provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Etix complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.