What are the responsibilities and job description for the Call Center Representative position at ETM GROUP LIMITED?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will handle inbound and outbound calls, assist with inquiries, and ensure a positive experience for all customers. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently.
What You’ll Be Doing:
- Answer incoming calls from customers with professionalism and empathy
- Provide accurate information about products, services, or account issues
- Troubleshoot problems and help resolve customer concerns efficiently
- Document all customer interactions clearly and thoroughly
- Follow up on customer inquiries when necessary
- Meet individual and team performance targets
What We’re Looking For:
- High school diploma or equivalent required
- Previous call center or customer service experience is a plus
- Clear, professional communication skills (verbal and written)
- Ability to multitask and stay calm under pressure
- Basic computer and data entry skills
- A positive attitude and a team-first mindset
What We Offer:
- Competitive hourly pay performance-based incentives
- Paid training and career development opportunities
- Paid time off and holidays
- Fun, supportive office culture
Job Type: Full-time
Pay: $18.66 - $21.80 per hour
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $19 - $22
