Billing Clerk

Job Title: MSP Billing & Contracts Specialist

We are seeking a detail-oriented MSP Billing & Contracts Specialist to oversee the financial and contractual aspects of our managed services business. This role will be responsible for ensuring accurate client invoicing, managing service contracts, processing payments, and maintaining financial records. The ideal candidate will have experience in billing, financial reporting, and contract management within an MSP or IT related environment.

Key Responsibilities:

1. Invoicing & Billing Management

• Generate and send invoices based on service agreements.
• Ensure recurring billing is accurately set up for managed services contracts.
• Process one-time charges for project work, hardware/software purchases, or additional services.
• Adjust invoices for prorated services, discounts, or contract modifications.
• Maintain billing schedules for clients with different pricing structures.

2. Contract & Agreement Management

• Ensure billing aligns with MSP service contracts and SLAs (Service Level Agreements).
• Update billing to reflect client upgrades, downgrades, or service modifications.
• Review contracts to verify pricing terms, renewal dates, and billing cycles.
• Work closely with the Sales team to ensure contract changes are properly reflected in billing.

3. Payment Processing & Collections

• Track incoming payments and post them to accounting systems.
• Follow up on unpaid invoices and send payment reminders.
• Work with clients to resolve billing disputes or discrepancies.
• Process refunds, credits, and adjustments as needed.
• Ensure compliance with payment terms (e.g., Net 30, Net 60).

4. Financial Reporting & Reconciliation

• Generate financial reports on billing, revenue, and outstanding invoices.
• Reconcile invoices with payments received to identify discrepancies.
• Monitor revenue trends and provide financial insights to management.

5. Customer Support & Dispute Resolution

• Address client inquiries regarding invoices and billing terms.
• Investigate and resolve billing disputes or errors efficiently.
• Educate clients on billing policies and procedures to ensure transparency.

6. System & Process Management

• Maintain accurate client records in CRM and accounting software
• Continuously improve billing workflows for efficiency.

7. Coordination with Other Departments

• Work with Sales to ensure correct pricing and contract terms.
• Collaborate with Technical Teams to track service usage for accurate billing.

Qualifications & Skills:

• 1 years of experience in billing, preferably in an MSP or IT related company).
• Knowledge of MSP pricing models (per-user, per-device, tiered pricing, etc.).
• Strong understanding of recurring revenue models and contract billing.
• Excellent analytical skills with high attention to detail.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and prioritize deadlines.
• Proficiency in Microsoft Excel or Google Sheets for reporting and reconciliation.

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 15 – 20 per week

Schedule:

• 4 hour shift

Ability to Commute:

• Ronkonkoma, NY 11779 (Preferred)

Ability to Relocate:

• Ronkonkoma, NY 11779: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $20