Customer Operations Specialist

Summary
At Euclid Fish Company the Office Engagement Specialist is responsible for serving customers by providing company product information along with service solutions, the position will also entail resolving product or delivery concerns or other associated service problems that may arise in the course of business.

Our Office Engagement Specialist will need to be flexible in the duties of General Office including, Receiving, Phone, Order Entry and Processing, assist to coordinate other departments within the organization including specific purchasing as well as understanding of all company platforms used for commerce. This crucial position acts as a reliable support system by providing support for internal and external operations.

Duties and Responsibilities

Essential Duties:

 Support to General Office inquiries.

 Accurately process sales orders received whether from direct sales, in house programs or company

retail market

 Communicate proactively with internal purchasing team as well as warehouse and logistics to

coordinate incoming and outgoing products by offering viable solutions.

 Participate in company training on all levels of company departments, fresh, wild, farmed,

sustainable, Center of the plate as well as frozen, dry, specialty.

 Understand use of company platforms; Pepper on Line processing, Data Essential Firefly, Zoho CRM

and Reporting, Enterprise Café, Vista Track along with any data platforms in house. Note all of

these programs are used in purchasing and or receiving in some varied degree

 Participate in sales activities with team regarding Focus 5 monthly,

 Assist in preparation of sample coordination with sales team management, vendors and local

broker representatives.

 Resolve internal and external concerns in a professional and timely manner

 Manage pre orders or special with purchasing team

 Work with Company leadership team to coordinate assignments

 Document and report account positive or negative activities weekly via CRM.

 Develop and maintain good relationships throughout the company chain to ensure smooth

execution of duties.

 Work with Team to understand company process, assist in purchase orders, receiving of product

paperwork.

 Support VPOP with Selected Reporting

 Support of EFC Market Team duties would include processing retail efcmarket.com orders, communicating with store lead as well as assisting in EFC Market service counter on occasion.

 Support EFC Wholesale and EFC Market incoming order placement.

 Support and Assist EFC Market Customer Counter Team during peak seasonal business as well as day to day activities as the need presents itself.

 Support EFC Market Team inquiries regarding Holiday and Clambake

 Review assigned and frequent emails or industry publications, staying in the know and increasing individual value toward internal and external purchasing

 Commit to your career by working professionally with others while working to make self and others around you better teammates.

Non-essential duties:

 Assist in other assignments that pertain to General Office, Receiving and purchasing

 Seasonal and Holiday Business tends to involve Saturdays and schedules may be adjusted to accommodate

This list is not all-inclusive. Other tasks and responsibilities may be assigned at the discretion of

management.

Qualifications

Qualifications include:

 High School or Equivalent, experience with 2 years’ the foodservice industry, sales, kitchen and/ or customer service experience.

 Strong desire to please others while upselling, suggestive selling and ability to service

customers over the phone

 Professional demeanor, in a professional office setting

 Excellent written and verbal communication skills

 Strong analytical and problem-solving skills

 Strong computer skills (Microsoft Office required); spreadsheet applications using Excel

 Knowledge of CRM and Order processing systems

 Likes to solve problems and help delight customers

 Ability to discuss cooking ideas and experiences.

 No Seafood allergies

Working Conditions

 Office environment-controlled climate, while warehouse and other parts of warehouse are temperature controlled with a base temperature of 45

 From time-to-time visits to processing area fillet or warehouse for short time periods, which will

include exposure to cold temperatures

 Adhere to all safety, BRC, food safe and GMP guidelines while in the plant

 Occasional lifting may be required in retail or warehouse.

 Flexibility; ability to respond to changes as needed

Physical Requirements

 Regular/daily use of phone and computer, up to 8 hours per day.

 Occasional lifting and carrying packages weighing up to 10 lbs.

 May be required to stand for extended periods of time

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Willoughby, OH 44094 (Required)

Work Location: In person

Salary : $17 - $20