What are the responsibilities and job description for the ServiceNow CMDB Specialist position at Euclid Innovations?
One of our direct client is in need of ServiceNow CMDB Developer with following skills:
ServiceNow CMDB Specialist
Charlotte, NC / Dallas, TX/ NBOK, NJ-Hybrid
12 months
Role Overview:
We are seeking a highly skilled ServiceNow CMDB Engineer with expertise in ServiceNow Core to manage and enhance our Configuration Management Database (CMDB) and IT Service Management (ITSM) processes. The ideal candidate will be responsible for designing, implementing, and maintaining the CMDB to ensure accurate and reliable asset and configuration data.
Key Responsibilities:
- CMDB Management: Develop, maintain, and enhance the ServiceNow Configuration Management Database (CMDB) to ensure accuracy, completeness, and compliance with ITSM best practices.
- Discovery & Integration: Configure and manage ServiceNow Discovery, Integrations, and Import Sets to automate asset and configuration item (CI) updates.
- Service Mapping: Design and implement Service Mapping strategies to provide accurate service relationships and dependencies.
- Data Governance: Establish CMDB governance policies, data quality controls, reconciliation, and normalization processes.
- Incident & Change Management Support: Ensure CMDB data supports Incident, Change, and Problem Management workflows effectively.
- Custom Development: Configure ServiceNow Core Modules (ITSM, ITOM, ITAM) and develop custom scripts, business rules, and workflows.
- Stakeholder Collaboration: Work closely with IT teams, system owners, and business units to ensure CMDB aligns with organizational needs.
- Compliance & Auditing: Implement compliance checks, audits, and reporting dashboards for monitoring data integrity.
- Performance Optimization: Optimize CMDB performance by maintaining efficient data structures, automation, and integrations.
