What are the responsibilities and job description for the Front Desk Lead Receptionist position at Eugene Eye Care?
Company Overview
Eugene Eye Care Associates is a full-scope optometry and ophthalmology practice based in Eugene, OR with clinics also located in Springfield and Cottage Grove. We pride ourselves on creating a safe and supportive work environment while maintaining exceptional exceptional patient care.
Summary
We are seeking a Front Desk Lead Receptionist to join our team at Eugene Eye Care. In this pivotal role, you will lead a team of receptionists in three locations by serving as a source of continued training, support, process development with physicians and administration, as well as serve as a point of contact for ensuring positive patient experiences.
Responsibilities
- Greet and assist patients as they arrive at the facility, providing a welcoming atmosphere.
- Manage appointment scheduling and calendar management for healthcare providers.
- Handle phone calls with professionalism, addressing inquiries and directing calls appropriately.
- Maintain patient records and ensure confidentiality in accordance with HIPAA regulations.
- Provide excellent customer service to enhance patient experience and satisfaction.
- Coordinate with medical staff to ensure efficient patient flow and communication.
- Meet regularly with physician and administration staff to address issues and develop workflow processes.
- Identify training opportunities and skillset development in department staff.
Qualifications
- Proven experience as a front desk receptionist or similar role in a healthcare setting.
- Strong computer literacy skills with proficiency in office software applications.
- Outstanding customer service skills to create positive patient interactions.
- Knowledge of medical terminology is preferred but not required.
- Effective phone etiquette and communication skills are essential.
- Strong time management abilities to handle multiple tasks efficiently.
Physical Requirements of Position
- Sitting for long periods of time.
- Ability to work on a computer for long periods of time.
- Lifting and distributing office supply deliveries of less than 20 pounds.
If you are ready to make a difference in the lives of patients while working in a dynamic team environment, we invite you to apply for the Front Desk Lead Receptionist position at Eugene Eye Care today!
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $20
