Operations Manager

About us

More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.

Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most major airlines at the country’s airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.

Job Summary

The Operation Manager is responsible for managing airline client accounts and overseeing the delivery of key services, including Ramp Operations, Passenger Services, and Cabin Cleaning with the designated airline client. This role ensures all operational, safety, and customer service standards are met while fostering strong client relationships and driving continuous service improvements. The Account Manager will act as a key liaison between the company and airline partners, ensuring seamless ground-handling operations that align with contractual agreements and service-level expectations.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for assigned airline clients, ensuring all service commitments are met.
• Build and maintain strong client relationships through regular communication, performance reviews, and operational updates.
• Address and resolve client concerns or operational issues promptly to ensure client satisfaction.

Operational Management:

• Oversee daily ground handling operations for assigned clients, focusing on Ramp Operations, Passenger Services, and Cabin Cleaning.
• Ensure the safe and efficient handling of baggage, cargo, and aircraft servicing according to airline and airport requirements.
• Ensure cabin cleaning teams meet turnaround time targets and adhere to quality and safety standards.
• Monitor on-time performance and ensure that any delays are managed effectively with minimal impact on clients.

• Promote a culture of safety and continuous improvement across all operations.

• Provide financial reporting on revenue, expenses, and client account performance to senior management.

Performance Management:

• Identify areas for improvement and implement corrective action plans to address service gaps.
• Lead regular performance reviews with clients to discuss operational results and improvement initiatives.

Team Coordination:

• Work closely with Ramp Agents, Passenger Service Agents, Cabin Cleaning Teams, and Supervisors to ensure service delivery meets client expectations.
• Provide support and briefing to team leads and supervisors to ensure smooth day-to-day operations.
• Participate in staff training to ensure compliance with client-specific requirements and safety protocols.

Key Qualifications

• Must have a driver's license
• 3 years of experience in airport ground handling services, with a focus on Ramp Operations, Passenger Services, or Cabin Cleaning.
• Strong account management and client relationship skills, preferably within the aviation industry.
• In-depth knowledge of airport operations, airline procedures, and regulatory compliance (FAA, TSA, OSHA).
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluent in English; Spanish proficiency is a plus.

Working Condition

• Requires working in a 24/7 airport environment, including weekends, holidays, and on-call availability.
• Frequent exposure to airport terminal, ramp, and aircraft cabin environments.
• Must be able to meet the physical demands of airport operations, including standing, walking, and lifting as required.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Physical Demands

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and understand, hear, and comprehend the English language, be able to lift approximately 25 pounds and have a neat and professional appearance. Must be able to stand, bend, and walk for extended periods.

Work Environment

This job generally operates in professional educational, healthcare, and office environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

EEOC

Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)