What are the responsibilities and job description for the Wheelchair Agent position at Eulen Aviation?
About us
More than 60 years as a leader in Spain in general business services. The Grupo EULEN has more than 7,000 clients in 11 countries, more than 75,000 employees, and more than 80 services in the market.
Our reputation for providing cost-effective and efficient quality services is recognized within the aviation industry. We are currently servicing most of the major airlines at the country’s major airports. We offer services in all areas of the ramp, cabin cleaning, janitorial, security, passenger, and baggage handling operations.
Eulen is a military and veteran-friendly employer, veterans, and candidates with military experience are encouraged to apply
Job Summary
The Wheelchair Agent's responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations.
Key Responsibilities
- Transports passengers requiring wheelchair assistance within the terminal and aircraft to the designated destination
- Exhibiting exceptional positive customer service and communication with all passengers
- Ensure customer service professionalism while under pressure and stressful environment
- Ensure the safety of property and people along with the security protocol are follow
- Comply with all client and/or site security requirements and processes
- Assist passengers with baggage retrieval and transport, if necessary
What you will need
- Must be 18 years of age or older
- Must be able to understand, speak, and read in English
- Communicate face to face and/or by radio, often quickly, under pressure, and with environmental interference
- Always be professional in appearance and manners to passengers and any other person at the airport
- Be able to stand, squat, kneel, and walk 70% or more of the scheduled work time
- Must be able to pass airport ID requirements
- Must have schedule flexibility for the weekend, holiday, and night shifts
- Training is provided along with exceptional customer service guidelines
Working Conditions
The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position requires the incumbent to be able to speak and be understood, hear, stand for long periods of time, be able to lift approximately 70 pounds, be able to relocate in the event of an emergency, and have a neat and professional appearance.
EEOC Statement
Grupo Eulen is an equal opportunity employer and will consider all applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, and all other protected classes recognized or any other characteristic protected under applicable federal, state, or local law
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
