What are the responsibilities and job description for the Customer Service Rep HHR Attendant position at Eureka Resort?
CASINO SERVICE REPRESENTATIVE
Lives the core values of The Brook Way". In this role, the Casino Service Representative is a critical brand ambassador of our employee-owned family business and as such must always exemplify the character, hospitality, work quality and work ethic of an Employee Owner
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :
Depending on experience, the essential duties, responsibilities, points of service and SOPs (Standard Operating Procedures) outlined below may be taught and demonstrated during the Casino Service Representative training process.
- Reports to Slot Manager.
- Provide excellent Guest Service!
- Demonstrate a positive attitude friendly, professional, and efficient interaction with Guests, Co-workers Management and Vendors.
- Requires dependable and punctual attendance and flexibility with working schedule is critical
- Make HHR machine fills and jackpot payouts
- Responsible for preventative maintenance; the ability to notice a potential problem, fix it and / or notify the proper personnel.
- Clean machines and assist in keeping the casino clean and free of debris.
- Makes change for Guests as needed.
- Examine and sign Jackpot tickets and prepare other documents per Departmental SOPs.
- Verify and Pay Jackpot amounts to Guests, per Departmental SOPs.
- Assist with providing necessary information on ticket concerns and report concerns to your Supervisor.
- Provide all necessary information on ticket cashing Kiosks.
- Reconcile daily redemption activity in a timely manner, per Departmental SOPs.
- Load voucher paper / HHR tickets into machines as needed.
- Walk the Gaming floor area and explain game functionality to Guests if requested.
- Perform general maintenance on HHR machines as required such as replacing light bulbs, replacing buttons, clearing bill validators and clearing printer jams.
- Document the maintenance in the Department Repair Log.
- Assist in resolving minor Guest concerns / disputes if needed.
- Oversee projects, issue work assignments and assist as needed in support of casino operations.
- Other related duties including but not limited to complying with the following; Gaming Rules and Regulations, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
- Ability to learn present and future Company and Departmental Policies and Procedures.
- Adhere to all appearance and uniform standards.
- Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
- All other duties as assigned
