What are the responsibilities and job description for the Client Services Specialist position at Eurofins Food Chemistry Testing Madison, Inc.?
Company Description
Eurofins is the world leader in the food, bio / pharmaceutical product testing. It is also number one in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics, discovery pharmacology, and central laboratory services. With over $2billion in annual revenues and 25,000 employees across 250 sites in 39 countries, Eurofins is a leading international group of laboratories providing an unparalleled range of testing and support services to the pharmaceutical, biopharmaceutical, food, environmental, and consumer products industries and to governments.
The Client Services Specialist position is Full-Time, 1st Shift position, working between the hours of 8AM - 5PM .Candidates within a commutable distance of Madison, WI are encouraged to apply.
Job Description
- Provides project management for ongoing client sample programs through daily customer communication and contact
- Be an internal liaison for clients so they only need to contact one person
- Empowered to make decisions on behalf of clients to provide superior service
- Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities
- Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
- Onboard new clients by asking appropriate questions and providing SampleKinect® training
- Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
- Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
- Coordinates conference calls with client and other areas of Food Solutions as needed
- Contributes to assigned process improvement projects and supports implementation when needed
The ideal candidate would possess :
Qualifications
Basic Minimum Qualifications (BMQ) :
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.
Education / Experience (BMQ) :
Other Factors :
Additional Information
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work!
What we Offer :
Eurofins is aM / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Salary : $2
