What are the responsibilities and job description for the Client Support Specialist I position at Eurofins US Food, Feed, & Supplement Testing?
Job Description
1st Shift (Monday - Friday) 8am - 5pm
1st Shift (Monday - Friday) 8am - 5pm
- Responsible for facilitating the exchange of information between clients and the technical/administrative staff of the lab via email and phone.
- Responds to client requests in the timeframe set by the Service Level Agreement.
- Ensures clients receive clear communication, good service, and fast turn-around times.
- Clearly translates and explains technical information, sample and/or testing problems to clients.
- Monitors turn-around-times to support accurate quotations to clients and keeps Client Services Manager informed of deviations.
- Coordinates and track sample data for clients requiring special account monitoring or reporting procedures. Maintain appropriate follow-up with accounts to ensure customer satisfaction.
- Understands when and how to file customer complaints.
- Able to answer basic questions and know where to find information, through technical managers and/or specialists within department, or other available electronic resources.
- Exercises understanding of major ENAC service offerings and some understanding of other lab offerings.
- Assists in maintaining, ordering, and shipping supplies to clients.
- Clerical support to include, but not limited to, quote preparation.
- Manages time in a manner that ensures productivity.
- Able to use and have working knowledge of required systems.
- Maintains an orderly, clean, and safe work area.
- Ensures that proprietary methodologies are not disclosed to non-employees except as approved by Management.
- Maintains cooperative working relationships with company employees. This includes “intra” and “inter” Business Unit employees.
- Promotes the company image through the exercising of sound and ethical business practices as related to the public and our customers.
- Possesses basic knowledge of relevant industry field as assigned (ex: feed/grain, pet food, human food products, etc.). 9/9/2021 ENAC - JD-FRM16658 - Project Coordinator 1, ver. 2 (url removed)(phone number removed)/4
- Awareness of client service role within the organization. Acts as representative of the client.
- Displays positive attitude and willingness to learn new skills.
- Some travel may be required to assist in trade shows or occasional client visits.
- Other duties as assigned.
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