What are the responsibilities and job description for the Client Services Representative position at Eurofins USA BioPharma Services?
Job Description
- Are you good with customers? Enjoy building long-term relationships with customers and colleagues? Enjoy problem solving? Looking for a career with a stable company that will allow you to grow and develop as a person and a professional? Consider joining Eurofins as a Client Service Representative.
- Serve as the primary communication link between the client and laboratory operations
- Answer emails and phone calls from client contacts or laboratory and internal support personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting and billing of routine testing samples
- Interpret and communicate technical information and manage stakeholder requirements
- Manage client expectations- provide client with project updates, project related financial updates, and obtain feedback on implementation of work scope
- Make appropriate actions and escalate to appropriate ELLI and client management as needed if services deviate from expectations
- Work in a team-based environment to meet department and company goals.
- Support sales efforts in the bid process to gain repeat, and / or new, long-term business as needed
- Work seamlessly with Business Development team to onboard opportunities and set projects up for successful execution
Qualifications
Basic Minimum Qualifications
The Ideal Candidate will Possess :
Additional Information
Position is full-time, Monday - Friday, 8am - 5pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
Eurofins USA BioPharma Services is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
