What are the responsibilities and job description for the Project Coordinator position at Eurofins USA Consumer Product Testing?
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Qualifications
Employee Standards :
Support department objectives and company goals
Be a team player
Sustain a positive, enthusiastic and professional attitude at all times
Adhere to manager directives
Maintain a professional appearance and demeanor
Arrive on time, properly dressed and prepared to work
Perform all duties in a timely, accurate, honest and professional manner
Communicate with customers professionally and in accordance with customer service standards
Be respectful of others
Tasks / Responsibilities :
Become a liaison between Customer and MET from all ‘non technical’ aspects of each assigned project. In doing so, the project coordinator should be proactive in creating a 'win-win' situations and minimizing unnecessary back and forth between the customer and the lab.
Work with Laboratory Manager(s) (as applicable) to develop creative scheduling strategies to fit the customer’s needs and to ensure that any obstacles to project completion are removed quickly and efficiently.
Responsible for monitoring and maintaining all aspects of client satisfaction and maintaining optimum scheduling of testing facilities.
Manage the full scope of client projects once a signed proposal or order is received by Sales to ensure that client requirements are met in a timely manner.
Communicate project status to clients and manage expectations during the project period.
Maintain ongoing communication with Sales team to ensure that all client issues are understood and addressed in a timely manner.
Maintain & update METrak in accordance with formal training
Bring closure to all assigned jobs that have been inactive for greater than 3 months
Reports / Closures : Every 2 weeks, run a report of all jobs that are On Hold , Awaiting Start , Failing , etc. and follow up with the customer to get an update on a start / return date to bring projects to closure.
Solicit feedback from each assigned customer during and after each job.
Toggle for Billing jobs that the engineers provide and update direct report of progress
Ability to follow written procedures and follow basic safety guidelines and given instructions.
Ability to supervise a difficult schedule and complete tasks, correctly and on time.
Authorization to work in the United States indefinitely without restriction or sponsorship
Competencies :
Experienced computer literacy, database management, technical writing, effective oral / written communication, basic project management skills, read / interpret standards, schematics, and other technical documentation, basic electrical measurements, create / implement test procedures, supervise technicians, and Jr. Engineers, where required
Ability to supervise a difficult schedule and complete paperwork, correctly and on time.
Write procedures, as needed to support, testing activities.
Knowledge of review methods, rules of relevant regulatory agencies.
Reporting :
This position reports directly to the Director of East Coast Safety. Assigned Project Coordinator(s) will report directly to the Technical Laboratory Coordinator.
Skills / Requirements :
Ability to maintain confidentially
Needs to be receptive to and accepting guidance from others
Ability to deal with difficult people and problems
Able to work well in a team environment
Able to work in a diverse group of people
Attention to detail
Willing to work overtime as necessary
Ability to multi-task and prioritize assignments
Perform other duties as assigned
Travel as needed
Physical Demands :
Able to sit for long periods of time
Able to lift up to 30 pounds
Additional Information
Position is full-time position, Monday - Friday 8 : 30am - 5 : 00pm. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins USA Medical Devices is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employee
Eurofins USA Consumer Product Testing is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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