What are the responsibilities and job description for the Client Relationship Specialist position at Eurofins USA Environment Testing?
Job Description
The Client Relationship Executive is responsible for facilitating the day-to-day
communication between our clients and our laboratories, ensuring exceptional
client experience, and performing tasks within the various login departments. Tasks include
sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.
Essential Duties and Responsibilities :
- Manage inbound and outbound client communications via phone and / or email in a timely, solutions-oriented manner.
- Advise walk-in clients about service information and project preparation.
- Maintain a constant overview of projects in PLM / TEM / and IAQ departments that need login or client communication.
- Unpack shipments and document receipt of sample.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory / operations personnel to resolve client inquiries and improve processes.
- Ability to assist with administrative tasks as necessary.
- Regular attendance and punctuality
- Collect samples from on-site drop box
- Organize and record samples
- Data entry into LIMS
- Maintenance of the department and lab, including stocking supplies and housekeeping
- Review analytical reports quickly and accurately
- Scan and send out reports in a timely manner
- Conduct all activities in a safe and efficient manner
- Perform other duties as assigned
- Login of all samples in a timely manner
- Label of all samples
- QC of samples / projects prior to sending into the laboratory
- Interact with clients and answer incoming phone calls
- Report status information to clients
- contact clients for clarification of analysis requested
Qualifications : Qualifications
Additional Skills
Additional Information
This role will be a full time role, first shift (8 : 00 AM - 5 : 00 PM) Monday - Friday.
We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and / or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.
Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
