What are the responsibilities and job description for the Operational Support Specialist position at Eurofins USA Genomic Services?
Job Description
Participate in activity for sample registration, and related activities including customer communications, telephone, e-mail, fax, and some lab support activities when applicable.
Responsibilities and Duties
General :
Communicate effectively internally and externally
Work cooperatively
Direct sample flow and preparation in an efficient manner
Ensure accurate and efficient execution of written protocols
Pleasant and friendly demeanor.
Ability to multi-task
Ability to follow directions
Specific :
Receive, prepare, categorize and organize incoming samples for entry
Register samples, label, proof, divide and deliver to labs
Communicate to Group Lead and appropriate lab staff regarding short seed including request for additional, where appropriate
Participate in ensuring prioritization of sample registration
Prepare, distribute, and retain Sample Entry Reports appropriately
Update sample data and issue revised Sample Entry Reports where changes are needed
Assist to deliver consumables to labs
Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
Answer and direct phone calls
Mail final official EBDI testing certificates
Effectively communicate personnel issues to Group Lead
Participate in maintaining ISO documentation
Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
Maintain confidentiality regarding customer, samples, and employee information
Cross train / work in labs on an as needed basis
Assistance in seed disposal event disposal of retain samples and waste
Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
Answer and direct phone calls
Mail final official EBDI testing certificates
Effectively communicate personnel issues to Group Lead
Participate in maintaining ISO documentation
Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
Maintain confidentiality regarding customer, samples, and employee information
Cross train / work in labs on an as needed basis
Assistance in seed disposal event disposal of retain samples and waste
Qualifications
Associates degree in administrative or related field preferred.
The incumbent must have good organizational skills and have the ability to communicate with subordinates, peers, supervisors, and possibly customers.
Be a highly energetic, innovative, creative, people person.
Effective communicator and have the ability to work across functional areas.
Excellent verbal and written communication skills.
High attention to detail.
Competent with use of Microsoft applications : Excel, Word, One Note, and Power Point
Flexible, open to change and new ideas
Additional Information
Schedule :
Monday-Friday 8 : 00am-4 : 30pm
What we offer :
Excellent full time benefits including comprehensive medical coverage, dental, and vision options
Life and disability insurance
401(k) with company match
Paid vacation and holidays
Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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