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Operational Support Specialist

Eurofins USA Genomic Services
River Falls, WI Full Time
POSTED ON 1/24/2025
AVAILABLE BEFORE 4/21/2025

Job Description

Participate in activity for sample registration, and related activities including customer communications, telephone, e-mail, fax, and some lab support activities when applicable.

Responsibilities and Duties

General :

  • Communicate effectively internally and externally
  • Work cooperatively
  • Direct sample flow and preparation in an efficient manner
  • Ensure accurate and efficient execution of written protocols
  • Pleasant and friendly demeanor.
  • Ability to multi-task
  • Ability to follow directions

Specific :

  • Receive, prepare, categorize and organize incoming samples for entry
  • Register samples, label, proof, divide and deliver to labs
  • Communicate to Group Lead and appropriate lab staff regarding short seed including request for additional, where appropriate
  • Participate in ensuring prioritization of sample registration
  • Prepare, distribute, and retain Sample Entry Reports appropriately
  • Update sample data and issue revised Sample Entry Reports where changes are needed
  • Assist to deliver consumables to labs
  • Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
  • Answer and direct phone calls
  • Mail final official EBDI testing certificates
  • Effectively communicate personnel issues to Group Lead
  • Participate in maintaining ISO documentation
  • Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
  • Maintain confidentiality regarding customer, samples, and employee information
  • Cross train / work in labs on an as needed basis
  • Assistance in seed disposal event disposal of retain samples and waste
  • Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested
  • Answer and direct phone calls
  • Mail final official EBDI testing certificates
  • Effectively communicate personnel issues to Group Lead
  • Participate in maintaining ISO documentation
  • Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans
  • Maintain confidentiality regarding customer, samples, and employee information
  • Cross train / work in labs on an as needed basis
  • Assistance in seed disposal event disposal of retain samples and waste
  • Qualifications

  • Associates degree in administrative or related field preferred.
  • The incumbent must have good organizational skills and have the ability to communicate with subordinates, peers, supervisors, and possibly customers.
  • Be a highly energetic, innovative, creative, people person.
  • Effective communicator and have the ability to work across functional areas.
  • Excellent verbal and written communication skills.
  • High attention to detail.
  • Competent with use of Microsoft applications :  Excel, Word, One Note, and Power Point
  • Flexible, open to change and new ideas
  • Additional Information

    Schedule :

    Monday-Friday 8 : 00am-4 : 30pm

    What we offer :

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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