Customer Service Representative

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

·       Serve as project manager for clients' samples, keeping clients informed of status and TAT and lab informed of client requirements

·       Balance client needs and satisfaction with internal laboratory requirements for project success (act as advocate to both) and ensures that information is distributed to all who need it

·       Obtains necessary information for quote preparation Audits sample paperwork at required times

·       Schedules, coordinates and participates in client conference calls as needed; attends meetings with technical groups as needed

·       Assess client satisfaction by entering client concerns and complaints into the complaint management system works with Laboratory Management to assist with resolution.

·       Maintain supply inventory and verify invoices are correct.

·       Assist in management of invoices for supplies and client billing. (Both internal and external)

·       Responsible for managing outsources samples with partner Eurofins laboratories to ensure timely COA release for clients.

·       Works with external and/or internal courier services to ensure timely arrival and delivery of samples

·       Registration of incoming samples, maintaining a neat and accurate record system of work performed on a daily basis and as needed for quality control tests or regulatory purposes.

·       Enter the sample data into Eurofins labware management system in a timely and accurate manner.

·       Assist in completing laboratory testing on all incoming samples in an accurate, efficient and timely manner; ensure sample turnaround time goals are met or exceeded (as needed).

·       Adhere to appropriate quality measures to meet or exceed the standards set by  government regulatory, and company requirements relevant to assigned duties.

·       Assist in maintaining a safe and clean laboratory; clean work area and glassware used in analyses; dispose of hazardous wastes according to established procedures as needed.

Qualifications

Basic Minimum Qualifications:

• High School Diploma or equivalent; Associate’s Degree in science preferred, or equivalent

• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is Full-Time, Monday-Friday, first shift, with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.