Infrastructure Engineer II

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

Basic Function and Scope of Responsibility: 

The Infrastructure Engineer is primarily responsible for engineering, configuration, installation, maintenance, and upgrade of the Company’s infrastructure, including physical and virtual servers, storage, backups, and disaster recovery planning. This role requires deep technical expertise, strategic thinking, and the ability to lead complex projects.

Essential Job Duties:

Level I - Minimum

• Assist in research, evaluation, and recommendation of hardware and software such as servers, storage (SAN/NAS), and backup software. 
• Assist in supporting corporate servers, user desktops, etc.
• Assist in designing, configuring, or upgrading the virtual server environment.
• Assist with basic troubleshooting of backup and archiving.
• Assist in identifying, diagnosing, and resolving connection, reliability, or performance issues.
• Keep the workroom neat, organized, and secure.
• Work under close to moderate supervision with limited latitude for independent judgment.
• Consult with senior peers on non-complex projects to learn through experience.
• Apply basic application management and administration skills with a moderate level of proficiency.
• Represent the department and the organization favorably and in accordance with established Company standards and associate attributes.
• Work within defined ITIL processes such as change and incident management.
• Other duties as assigned by management.

Level II – Fully meets the responsibilities of Level I plus the following:

• Manage Windows patching, security updates and software rollouts for all sites.
• Research, evaluate, and recommend hardware and software such as servers, storage (SAN/NAS), as well as backup software.
• Support of corporate servers in on-premise, hybrid, and cloud environments.
• Design, configure, or upgrade server and storage environments.
• Assists with advanced troubleshooting, backup, and archiving.
• Identify, diagnose, and resolve connection, reliability, or performance issues.
• Work within and assist with the management of defined IT processes and procedures, including Systems Development Life Cycle methodology.
• Work with little to no supervision with latitude for independent judgment.
• Consult with senior peers on medium to complex projects.
• Assist in overseeing the primary activities of individual contributors (see above) to ensure completion of tasks and attainment of departmental goals.

Qualifications

Essential Knowledge, Skills, and Abilities:

Level I - Minimum

• Bachelor's degree in computer science, business, or equivalent experience
• Minimum of 1-3 years of experience with server support a must.
• Active Directory, Domain Management, and Group Policy Experience.
• Windows Deployment Services Experience.
• Critical thinking and problem-solving ability
• Ability to multi-task
• Knowledge of reference lab operations and processes a plus
• Knowledge and management of System Development Lifecycle Methodologies a plus
• Experience in maintaining technical documentation to ensure efficient planning and execution
• Goal-oriented, with excellent time management and organizational skills
• Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization
• Excellent verbal & written communication skills
• Keenly attentive to detail
• Ability to keep sensitive information confidential
• High level of proficiency with PC-based software programs including MS Office suite and project management tools, MS Project preferred

Level II – Fully meets the qualifications of Level I plus the following:

• Minimum of 3-7 years server support a must, preferably Windows 2019, 2022 & 2025 server
• Minimum of 3-7 years of experience managing VMware and Hyper-V virtual server environments
• Minimum of 3-7 years in managing, designing, configuring, and upgrading backup solutions
• Minimum of 3-7 years managing, designing, configuring, and upgrading storage solutions
• Experience supporting Microsoft Exchange environments
• Experience supporting Linux server environments.
• Experience managing automated enterprise patching and software deployments.
• Experience using and applying System Development Lifecycle Methodologies
• Previous experience in a reference lab or similar regulated/controlled environment
• Basic scripting experience in a common scripting language such as PowerShell or Python.
• Experience using an automation platform such as Ansible, Chef, or Puppet.

Physical Requirements:

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets, and other items stored at various levels, including overhead
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting
• Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Additional Information

Schedule:

• Monday-Friday 8:00am-5:00pm

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.