Software Application Technical Analyst

Job Description

Job Description

Euronet Software Solutions (Euronet USA, LLC), a wholly owned subsidiary of Euronet, is committed to developing and continuously evolving the payment technologies required to support Euronet's global operations.

We are currently seeking a Software Application Technical Analyst to join our team in Little Rock, Arkansas. The successful candidate will be responsible for providing software application support for customer inquiries and issues, assessing the nature of customer problems, and tracking and reporting on the resolution of these issues. This role involves delivering second-line software application support, specializing in a specific line of Euronet products. The Software Application Technical Analyst will operate under general supervision and must possess in-depth knowledge of transaction processing and Euronet products. It is expected that the individual in this role will have the ability to work weekend rotations and second-shift assignments as necessary. Additionally, the role may require handling after-hours calls and support needs remotely, including being part of a beeper rotation.

Key responsibilities include :

• Providing comprehensive software application support to customers.
• Performing programming tasks as necessary to produce defined outputs in accordance with specifications.
• Delivering training sessions to Euronet employees or customers to ensure effective use of Euronet products.
• Collecting and analyzing customer information to identify the root causes of problems and facilitate solutions.
• Setting parameters, verifying system flow, and resolving issues to configure systems per specifications.
• Conducting program or system testing with data that simulates actual operational conditions to validate results.
• Serving as the escalation point for complex customer issues.
• Providing administrative support to management by preparing correspondence and gathering requested information.
• Collaborating with other employees or customers to achieve specific objectives and results.

Requirements

Qualifications and requirements include :

Benefits

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.