What are the responsibilities and job description for the OPERATIONS MANAGER position at Europcar Mobility Group?
Job Description
Salary $53,000 Car Privileges
We are seeking a motivated and detail-oriented Operations Manager to join our team. This role involves overseeing daily operations, ensuring exceptional customer service, and leading employees to meet and exceed performance standards.
The Operations Manager is responsible for vehicle readiness, supervising fleet and counter activities, and supporting the General Manager in maintaining operational excellence. This position is ideal for individuals with strong leadership skills and a commitment to delivering seamless customer experiences.
As the Operations Manager, you will :
- Oversee and streamline the rental process, ensuring minimal wait times and delivering fast, friendly, and efficient service to enhance customer satisfaction.
- Make decisions that balance customer satisfaction with company profitability.
- To meet customer needs and improve service quality, maintain a well-maintained fleet of clean vehicles with diverse car types, including specialty vehicles.
- Manage the team to create a seamless operation by anticipating needs, enhancing processes, and addressing challenges before they arise.
- Forecast needs, improve workflows, and proactively solve problems to ensure smooth operations and team efforts.
- Complete and prioritize intricate task lists with precision and follow-through without needing reminders.
- Ensure team members are productive, follow up on performance, keep the team motivated, and provide support when needed.
- Monitor departmental responsibilities and address any slowdowns.
- Conduct and participate in the recruitment, interviewing, and hiring of staff.
- Check performance metrics, ensure team members meet goals, and adjust strategies as needed.
- Develop and refine cross-training programs to enhance team member versatility.
- Coach rental agents to achieve sales goals and revenue targets, providing the support they need to excel.
- Generate and present detailed Excel reports on Key Performance Indicators (KPIs).
Process Optimization :
Experience / Qualifications :
We offer :
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations : Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at : www.europcar-mobility-group.com
Salary : $53,000
