What are the responsibilities and job description for the RENTAL SALES AGENT position at Europcar Mobility Group?
Job Description
Are you ready to take your sales career to new heights? At Fox Rent-A-Car, we're searching for dynamic Rental Sales Agents who excel at delivering top-notch customer service. This is the perfect opportunity if you have a passion for sales, a positive attitude, and the ability to thrive in a fast-paced environment. In this role, you’ll have the chance to engage with customers, understand their needs, and offer tailored solutions that enhance their rental experience. With the potential to earn top pay, the sky's the limit!
Key Sales Duties:
Maximize Sales Opportunities: Consistently offer optional coverage products, vehicle upgrades, prepaid gas options, and additional services to every customer, ensuring 100% compliance.
Utilize Effective Sales Techniques: Build rapport through open-ended questions, apply top-down sales strategies, emphasize product features and benefits, and skillfully overcome customer objections.
Exemplary Customer Service: Acknowledge customers in line, smile, make eye contact, use the customer’s name, and maintain composure even in challenging situations.
Achieve Sales Targets: Meet or exceed Monthly Sales Performance Standards, demonstrating consistent success in sales goals.
Follow Approved Sales Processes: Use company-approved, service-based sales dialogues with integrity and professionalism to ensure customer trust and satisfaction.
Accurate and Efficient Rental Processing: Qualify and process customer rentals precisely, paying close attention to detail and ensuring all transactions are handled efficiently.
Comprehensive Customer Engagement: Review rental parameters with all customers, ensuring they fully understand rates, optional charges, and services. Provide clear answers, offer maps and directions, and promptly resolve customer service issues.
Top Sales Skills Required:
Sales Background: Proven sales experience in a dynamic, fast-paced environment.
Product Expertise: Skilled in offering optional coverage products, vehicle upgrades, and additional services.
Sales Techniques: Proficient in rapport building, top-down sales strategies, and overcoming customer objections.
Customer Service Excellence: Strong ability to acknowledge customers, maintain a positive attitude, and resolve issues professionally.
Sales Performance: Demonstrated success in meeting or exceeding Monthly Sales Performance Standards.
Integrity in Sales: Adherence to company-approved sales processes focusing on integrity and professionalism.
Attention to Detail: Precision in qualifying and processing customer rentals with high accuracy.
Effective Communication: Clear and concise in explaining rental parameters, answering customer questions, and offering assistance.
We offer:
Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
Company Life Insurance
Company paid AD&D Insurance
Flexible spending accounts & other voluntary benefits
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
