What are the responsibilities and job description for the Roadside Assistance Agent position at Europcar Mobility Group?
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations : Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at : www.europcar-mobility-group.com
Job Description
As a Roadside Assistance Agent , you handle inbound calls and route them through an automated call distribution system. The agent will also assist customers with vehicle issues and get them back on the road as quickly and safely as possible. We are in the TRAVEL BUSINESS , so if you are available to work shifts, both A.M. & P.M., weekends and holidays, we'd love to have you join the team!
Responsibilities :
- Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicle
- Determine a preliminary course of action based on the information presented by the customer
- Provide stellar customer service support to assist callers accurately and effectively,
- Think creatively and independently while facilitating problem-resolution
- Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a "one-call" resolution
- Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely
- Convey accurate information about the company whether in person, by phone, e-mail, fax, or other communication devices
- Effectively explain vehicle features to customers and co-workers with a wide range of knowledge
Requirements :
We offer :
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
