What are the responsibilities and job description for the Bookkeeper/Customer Success Representative position at European Service Center?
Title : Customer Success Manager - Automotive Bookkeeping Software
Location : Alpharetta, Georgia
Company Overview :
ESC Auto Group / Wicked File is a cutting-edge startup revolutionizing the automotive industry with our automated bookkeeping solutions. We simplify financial processes, enabling businesses to focus on what they do best. As we continue to grow, we’re seeking passionate individuals to join our team and contribute to our mission of transforming automotive bookkeeping.
Role Summary :
We are looking for a Customer Success Manager with experience in bookkeeping, preferably within the automotive sector. The ideal candidate will possess an outgoing personality and have the ability to understand and articulate complex processes clearly and concisely. This role involves onboarding and training customers on our software, ensuring they are fully equipped to utilize our system effectively.
Key Responsibilities :
- Conduct onboarding sessions for new clients, guiding them through our software setup and customization.
- Develop and deliver training materials tailored to different learning styles and needs.
- Provide ongoing support and advice to customers, ensuring they maximize the software’s benefits.
- Gather customer feedback and work closely with our development team to enhance product features.
- Monitor customer health metrics and implement strategies to maintain high satisfaction levels.
Requirements :
Benefits :
How to Apply :
Please send your resume and a cover letter explaining why you’re a perfect fit for this role
About European Service Center :
ESC Auto Group is the parent company for European Service Center and European Motor Cars, which was founded in 1979 by Bob Saladna in his mothers garage back in 1979. Since our humble beginnings we have become the largest independent strictly European Automotive Repair Business in the United States. We have multiple locations in Atlanta, Ga - Dallas, and Houston Texas. Bob Saladna still owns the company and still repairs cars. His love and devotion to exceptional customer service, as well as his team of technicians and managers is second to none. Our technicians are among the highest paid in the industry. Bob believes in creating a small independently owned shop type atmosphere which is why he gives managers the freedom to run their shops as they see fit. However, at the same time ESC has the financial resources to provide big company benefits and the latest diagnostic equipment. ESC provides access to several live support options to help diagnosis the most difficult issues quickly and accurately. We provide company paid diagnostic training as well.
Salary : $40,000 - $52,000
