What are the responsibilities and job description for the BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - EXPORTS AND AFFILIATES position at EUTECTIC CORPORATION?
We are Pioneering Industrial Sustainability. Castolin Eutectic is a global provider of surface protection applications and solutions. Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.
We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust. Our employees are part of a global family who work together to provide the best solutions for our customers.
Opportunity!
We have a current opportunity for a bilingual Customer Service Representative at our Menomonee Falls facility.
Position Overview
Providing excellent customer service to our export and affiliate customers.
What you'll do:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status, and other inquiries through phone, email, or fax.
- Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMA’s initiating customer complaint forms, processing billing corrections, researching, and resolving freight claims shipping errors.
- Receive and enter orders accurately and in a timely manner and send out order acknowledgments.
- Maintain order status and inform customers or TSRs if any issues arise.
- Ensure paperwork pertinent to each order is contained in appropriate folders.
- Prepare domestic and international freight documents and create quotes.
- Work with a variety of freight forwarders and shippers to ensure timely deliveries.
- Occasionally working with the shipping department.
- Other tasks as defined.
What you'll bring:
- Associate degree preferred.
- 2-3 years of previous customer service experience.
- Bilingual - fluent Spanish
- Previous experience working with exports and international shipping
- Previous experience in a manufacturing setting preferred.
- Experience with shipping international and domestic orders.
- Experience with computers and Microsoft office products.
Skills and Abilities:
- Good telephone mannerisms.
- Outgoing personality with a positive attitude for resolving customer problems and complaints.
- Must be able to multitask and communicate effectively
- Detailed oriented and organizational skills.
- Must be able to work in face paced team-oriented environment
- Versatility in undertaking a variety of tasks.
- Capable of working as a member of a team in an environment that is occasionally pressurized.
- Administratively articulate.
- Good working knowledge of Microsoft Excel.
