What are the responsibilities and job description for the Field Services Engineer II position at EUV Tech?
Candidates often screen themselves out of job applications if they do not meet all the qualifications. So, please apply if you're excited about a role at EUV Tech-we would love to see your application.
At EUV Tech, we enable the frontiers of semiconductor manufacturing and material science through the development of world-leading extreme ultraviolet and soft x-ray instrumentation and techniques. EUV Tech stands at the forefront of the next era in advanced semiconductor manufacturing, delivering new and innovative solutions worldwide.
If you are looking to push the limits of cutting-edge technology in an impactful role with a talented team, we would love to hear from you!
About the Role
Reporting to the Manager of Field Service Engineering, the Field Service Engineer (FSE) will play a key role providing support for the installation and servicing of products in the field. They will act as the main point of contact for customers in specific regions, ensuring broad support for all products in that region.
We are seeking a self-driven individual who is experienced in electrical and mechanical assemblies and troubleshooting automated control systems. This role provides service and support for existing and future products.
This position requires an individual with strong interpersonal skills, the ability to work effectively and collaboratively with highly technical peers, and the capability to manage workload among changing priorities. Applicants should thrive in a dynamic startup environment and have a troubleshooting mindset : an ability to systematically and effectively break down a system or process into subparts to identify failure mechanisms.
Your Role
- Customer Liaison : Serve as the primary customer-facing engineer. Build and maintain strong relationships with customers in their assigned region, offering support for all machine types they have. Manage customer expectations and requests
- Wide Knowledge Base : Maintain a broad knowledge of all machines the customer has in their region. This allows the field service engineer to troubleshoot, repair, and provide general maintenance.
- On-Site Support : Provide on-site service for installations, maintenance, repairs, and troubleshooting for all product families within their region. This ensures that even if a problem isn't within their deep knowledge area, they can still assist or escalate as needed.
- First Line of Support : Act as the first point of contact for service requests, capturing the issue, diagnosing if possible, and escalating to subject matter experts when needed. Instruct and train customers on the operation and maintenance of their products.
- Feedback Collection : Collect and communicate customer feedback to both the product engineers and management regarding recurring issues or requests for improvements in the machines.
- Documentation and Reporting : Complete service reports, including detailed notes on repairs, performance, and issues. Ensure the customer is updated on service status and any required follow-up actions. Collect tool uptime / downtime data. Generate technical documentation.
- Work in a cleanroom and follow all customer protocols
- Work in a supportive, team-oriented environment
- Data analysis
- Travel, often on short notice, to customer sites to resolve problems
- Control system analysis and troubleshooting
- Integrated system assembly
- Up to 25% international travel
Qualifications (Required)
Qualifications (Bonus to Have)
Position Details
The annual base salary range for this full-time position is $90,000-$105,000 bonus benefits. Our salary ranges are determined by role, level, and EUV Tech's location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the respective role. Within the range, individual pay is determined by the following factors : job-related skills, experience, and relevant education or training.
The Perks
Joining EUV Tech means being part of an innovative start-up culture in Martinez, CA. We have a supportive environment and a convenient reverse commute from the Bay Area. We're a vibrant collective of individuals who celebrate our achievements while valuing each team member's unique contributions.
Added benefits of joining us at EUV Tech :
Salary : $90,000 - $105,000
