Billing Lead

Under the direction of the Finance Manager this role will be responsible for maintaining accurate and timely billing for our customers, troubleshooting issues, and overseeing the billing department.

ROLES AND RESPONSIBILITIES

• Supervise and mentor billing staff, including performance reviews and development plans.
• Develop and implement billing policies and procedures.
• Update TMS for customer billing.
• Contact freight carriers for missing information and problem resolution.
• Monitor billing processes to ensure accuracy and efficiency.
• Oversee the resolution of complex billing issues and disputes.
• Collaborate with other departments to improve billing processes and customer satisfaction.
• Prepare and analyze billing reports, identifying trends and areas for improvement.
• Create and be accountable for key performance metrics.
• Ensure compliance with all relevant regulations and industry standards.
• Perform all other duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• 2 years of experience in leading a team.
• Excellent leadership and communication skills.
• Problem solving and analytical skills.
• High attention to detail.
• Ability to read, write, type, and speak English fluently.
• Experience with Microsoft Office – must be proficient in Excel. An Excel-based skills test will be administered to determine level of proficiency.
• Knowledge of ERP and billing software.

PERFERRED QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in accounting, finance, or related field preferred.
• Ability to speak Spanish is a plus.

PHYSICAL AND MENTAL DEMANDS

While performing the duties of this job, the employee must be able to continuously sit, use a keyboard, calculator, and telephone. The employee is occasionally required to stand, walk, stoop, and/or kneel. The employee must occasionally lift and/or move up to 10 pounds while moving files or small packages. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

• Hybrid schedule, 1 day a week remote

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Evans participates in E-Verify. E-Verify is an electronic system that confirms an employee's eligibility to work in the United States.