What are the responsibilities and job description for the Switchboard Operator position at Evansville Surgical Associates?
General Summary: Receiving incoming telephone calls in a prompt, courteous and professional manner. Route calls appropriately, offering voice mail, paging, or redirection of calls as needed.
Essential Job Responsibilities:
1. Operate communication systems, such as telephone, switchboard, or intercom.
2. Answer incoming calls, greeting callers, providing information, transferring calls to correct department and/or taking messages as necessary.
3. Route emergency calls appropriately.
4. Page individuals/physicians to inform them of telephone calls, using paging and interoffice communication equipment.
5. Relay and route written and verbal messages.
6. Sort incoming mail and deliver to the appropriate area.
7. Create and mail New patient appointment forms packets.
8. Monitor fax machine and printer to distribute or mail information appropriately.
9. Make sure phones are taken office service each morning and put on service each evening.
10. Stock and put supplies away as needed.
11. Give patients driving directions to appropriate office location.
Education: High school diploma or equivalent.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Physical Setting:
- Medical office
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17